incredimail complaint

Posted on Thursday, November 16th, 2006 at 2:47pm CST by Anonymous

Company: incredimail complaint

Category: Other

i did not know how to post this can you do it for me? i am angry in that i am totally disabled and on a very low fixed income. i paid for the extras and got treated very badly and they wanted more money! here is my story below.

I have a complaint to make about incredimail. i bought the premium bundle lifetime called the incredibundle with the letter writer and i also bought the emoticon superpack. this was all before they came out with the so called GOLD membership. i had total access along with the junk filter and i downloaded all the letters, cards, notifiers, etc they had on their site. and i saved all of them too. then i got ill and did not use my computer for a good while. when i was able to use it again my system crashed and i had to re-install everything. well when i went to get my letters, cards, notifiers etc. back, i could not get the ones i had downloaded before and my junk filter would not work anymore either. i wrote to them and asked why and they said that i would have to buy the Gold Membership and the Junk filter plus in order to get this again. i wrote them and told them that everything you had in the Gold membership i had downloaded when i was a premium lifetime member and that i should still be able to get what i got before. they wrote back saying that they do not support the junk filter anymore just the junk filter plus! and now they made a GOLD membership that offers more which i no longer can get because i am a platinum member. i ask why do you want me to pay for what i already had access to and they said that they upgraded everything and no longer will support the old structure. i told them that it was a total rip off and that i was very unhappy and they said sorry they could not help me. i did not know who to complain to other than incredimail but they don't listen at all. so if you read this you can pass it on to anywhere that is also complaining about incredimail............. randy


3 Comments

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cded462a, 2008-12-25, 06:25PM CST

I too had the same problem! i bought incredimail years ago and had downloaded

100's of stuff and them I bought incredimail Gold, after my subscription ran out for the godl they insisted I renew but money was tight and I just couldent renew at that time. I then found out the not only could I not use the gold downloaded stuff for incredimail but...they disabled many of the letter,notifires,ecards ect that I had bought years ago with the regular incredimal. so I am left with about half of the orignal stuff that I had already paid for. I too contacted the company and all they want is more money and dont care about me as a long time customer. and will not budge on the fact the they disabled stuff that I bought and had for years.

I use to sugest that family and friends

purchase incredimail but not any more they hav just been added to a long list of companies that have goten to big for their britches and treat you kind until they get your money or credit card info

then you just become a way for them to make more money.

and as far as Im conserned incredimail

SUCKS! and will get no more of my money

and I will not sugest that other buy incredimail in fact im doing just the opsite and every place that I can right an let others know the truth about INCREDIMAIL IM GOING TOO! BEWARE THEY WILL DISABLE OR TAKE BACK WHAT YOU PURCHASE FROM THEM WHEN EVER THEY WANT AS THEY HAVE CONTROL OVER THE PROGRAM EVEN AFTER YOU BUY IT AND ITS ON YOU COMPUTER AND THAT'S THE TRUTH

A VERY DISSATIFIED INCREDIMAIL CUSTOMER CHERYL SHOWALTER

cded462a, 2008-12-25, 06:29PM CST

I too had the same problem! i bought incredimail years ago and had downloaded

100's of stuff and them I bought incredimail Gold, after my subscription ran out for the godl they insisted I renew but money was tight and I just couldent renew at that time. I then found out the not only could I not use the gold downloaded stuff for incredimail but...they disabled many of the letter,notifires,ecards ect that I had bought years ago with the regular incredimal. so I am left with about half of the orignal stuff that I had already paid for. I too contacted the company and all they want is more money and dont care about me as a long time customer. and will not budge on the fact the they disabled stuff that I bought and had for years.

I use to sugest that family and friends

purchase incredimail but not any more they hav just been added to a long list of companies that have goten to big for their britches and treat you kind until they get your money or credit card info

then you just become a way for them to make more money.

and as far as Im conserned incredimail

SUCKS! and will get no more of my money

and I will not sugest that other buy incredimail in fact im doing just the opsite and every place that I can right an let others know the truth about INCREDIMAIL IM GOING TOO! BEWARE THEY WILL DISABLE OR TAKE BACK WHAT YOU PURCHASE FROM THEM WHEN EVER THEY WANT AS THEY HAVE CONTROL OVER THE PROGRAM EVEN AFTER YOU BUY IT AND ITS ON YOU COMPUTER AND THAT'S THE TRUTH

A VERY DISSATIFIED INCREDIMAIL CUSTOMER CHERYL SHOWALTER

cded462a, 2009-06-17, 12:08PM CDT

Dear Randy I had the same problem...the only difference I did buy one year of thier Gold content but when the year was up not only did they dissable the Gold but...alot of content that I had bought years before in the incredimail premium bundle. So I made many contacts

to no avail. Then I started to threaten them with the fact that they were in breach of contract and if they dident do something to remedy this problem that I was going to file a claim with consumer affairs and the Atourney General of the state that they operate from....IT WORKED ! THEY GAVE ME FREE OF CHARGE, A LIFE TIME SUBSCRIPTION OF THE GOLD GALLERY. WITCH GIVES YOU ACCESS TO ALL INCREDIMAIL CONTENT...SO I GOT BACK ALL THAT THEY HAD TAKEN BACK. I HOPE THIS HELPES YOU.

GOD BLESS YOU RANDY! SINCERLY CHERYL

IN OREGON

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