INSTALL RECIEVER

LOCATION: 4494 LAKEWOOD DR. (RESIDENCE)

SAN BERNARDINO, CA 92407

SEQUENCE OF EVENTS;

MON. NOV 13 CALLED DISH AND REQUESTED A RECEIVER TO BE INSTALLED FOR A THIRD T.V.

APPOINTMENT SCHEDULED BY DISH TO BE WED. NOV 15 BETWEEN 8 A.M. TO 12 P.M.

WED NOV 15 -RECEIVED CALL FROM DISH CONFIRMING THE 8 A.M. TO 12 P.M. APPT.

AT 10 A.M. RECIEVED CALL FROM DISH IT WILL BE SOMETIME AFTER

1 P.M.. WE HAD ALREADY MADE ARRANGEMENTS TO PICKUPGRAND-

DAUGHTER AND CHANGED A DOCTORS APPT. TO THE P.M. IN ORDER

TO ADHERE TO THE 8 AM TO 12 PM DISH APPT. TIME.

I CALLED DISH (SPOKE W/ A SAM. TOLD HIM OF THE SITUATION.

HE PUT ME ON HOLD AND CALLED THE DISPATCHER. HE RETURN TO

ME AND THAT A TECH WOULD BE AT MY HOME BEFORE 1 P.M. AS I

COMPOSING THIS E-MAIL, IT IS 2:55 P.M. AGAIN I HAD TO MAKE SOME

ARRANGEMENTS WITH A NEIGHBOR TO P/U MY GRANDDAUGHTER

AND CANCELL A DOCTORS APPOINTMENT FOR THE SECOND TIME.

I'VE BEEN A DISH CUSTOMER FOR MANY YEARS. THIS IS THE FIRST TIME I HAVE REQUESTED SERVICE FROM DISH. I AM SERIOUSLY DEBATING ABOUT CANCELLING

MY DISH ACCOUNT AND SEARCH OUT ANOTHER PROVIDER. I KNOW DISH PROBABLY HAS THE MENTAL ATTITUDE THAT THE LOSS OF ONE CUSTOMER WILL

NOT EFFECT DISH. THAT MAY BE TRUE. I WILL SURELY LET MY NEIGHBORS, FRIENDS, CHURCH MEMBERS, AND THE MEMBERS OF THE VARIOUS CLUBS I BELONG TO; ALONG WITH MY COMMENTS TO THE FEDERAL BODY WHICH GOVERNS SATTELITE TELECOMMUNICATIONS KNOW OF YOUR SERVICE.

I KNOW THAT I WILL NEVER HEAR FROM DISH CONCERNING THIS MATTER. BUT THATS O.K.,

DONALD E. SAPRONETTI

ACCT. # XXXX-XX-XXX-6586883

P.S.--DISH HAD NO PROBLEM IN TAKING MY $49 OVER THE PHONE BY CCARD.

THERE WERE NO DELAYS THERE.