Fw: COMPLAINT -KINDLY HELP YOUR CUSTOMERS.

WHY NO RESPONSE?. IS IT YOUR CUSTOMER CARE?.

Regards

Mrutyunjay.NB

Reliance Industries Limited

Petroleum Head Quarters,

B Wing,III Floor,DAKC,Navi Mumbai-400710

Tel. No. (Direct) : (0091) (022 67271024)

Fax No. : (0091) (022) 672 71099

Mob No. : 9323978702

----- Forwarded by Mrutyunjay NB/DAKC/RIL on 11/15/2006 12:17 PM -----

Mrutyunjay NB/DAKC/RIL

11/10/2006 03:27 PM

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Email User

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Subject

COMPLAINT -KINDLY HELP YOUR CUSTOMERS.

Dear Sir,

I have a NOKIA mobile, MODEL 6255R, purchased in Navi Mumbai, India. I purchased it in NOVEMBER 2005 and it is still under WARRANTY PERIOD. Since Reliance Industries is having a tie-up with NOKIA for CDMA Service, we had a very good faith on NOKIA and purchased it.

Now suddenly my mobile phone stopped charging, where as Battary is in good condition. When I took in to nearest SERVICE CENTRE, AT 3-SHUBHAM PALACE, SECTOR-15, KOPARKHAIRANE, NAVIMUMBAI, INDIA- without checkning properly they straight away told that there is a software problem and please take it in to LOWER PAREL, MUMBAI head division, where they can repair it and they stated that it will take minimum of 1 month to repair it, they straight away regreted to replace a piece until repair work.

Then I took it in to another SERVICE STATION at VASHI, SECTOR-17, NAVIMUMBAI, INDIA. They told these is water gone inside hence they will charge Rs,250/- for repair it. I got surprised, I never touched water to my mobile, how can water go in to my mobile?. Even I requested him to do the repair as I am still in warranty period, he straight away refused to do it. They he regreted to replace a piece until repair. Finally I agreed to pay Rs.250/- but till today he is not able to repair it.

Details are as below-

Job Sheet No- 439434038/061109/10. dtd.09.11.2006

ASC NO- 439-434038.

Now I am really looking farward know any helping hand from NOKIA. I understand NOKIA will never trouble their customers. I want to experience this. Please help.

Mrutyunjay.NB

Reliance Industries Limited

Petroleum Head Quarters,

B Wing,III Floor,DAKC,Navi Mumbai-400710

Tel. No. (Direct) : (0091) (022 67271024)

Fax No. : (0091) (022) 672 71099

Mob No. : 9323978702