Dishnetwork

I have been a customer of Dishnetwork since around 1997. I owned a Model 4000 receiver, which worked great all those years. Last year, I wanted to add Ala Carte channel, but I was told I needed to upgrade to Superdish, which my receiver did not support. I was told that I could get a FREE Superdish if I agree to a 1-year commitment. I was also told that I would also have to surrender Model 4000 receiver, which I owned and I would get 2 Model 311 receivers for $ 50 each. When I got the bill, I found that the 2 receivers were leased and I had to pay $5 a month for each one. Anyway, continued my contract for the whole year but since I got a better deal with the local cable company, I decided to cancel the American channels with the Dishnetwork and keep the foreign channels only. I was told that I had to keep the American channels because I had leased receivers. I asked them if I can purchase 2 receivers and they sent me 2 supposedly refurbished receivers for $50 each. I activated one receiver then I thought about upgrading the second one to Model 322. I call Dishnetwork and I told them about my desire to upgrade the new receiver. I was told that I had to activate the new receiver first, then I could upgrade it for about $70. When I went back home, I opened the box and connected the second new receiver then called to activate it. After the activation I told the representative about my desire to upgrade the receiver. Initially, she told me that I couldn’t do that because I activated it already. Then she told me that I could upgrade it for about $70 if I make an 18-month commitment. I told her that another representative told me that I could upgrade it without mentioning any commitments. She said that nothing was written to indicate that. Then I learned that my second new receiver was a leased one. I told her that it couldn’t be leased since I am returning the 2 leased receivers for 2 purchased ones. It didn’t make sense to return one leased receiver in exchange with another leased receiver. I called again and I was told that the two new receivers are purchased, not leased. I was put on hold while I was being transferred to Tech Support to tell me how the exchange can be done. When I got Tech Support, I had to re-enter my information again and I lost the continuity and had to tell the representative the whole story again. The representative told me that one of the two equipments were leased. Again, I explained that how can I replace two leased equipments with two leased ones and pay $100 for the transaction? She said she needed to check my account again. After a few minutes, she said she still needed to check the account. I then lost the connection and it looks like I have to start all over again.