AT&T/SBC DSL rebate

Beware when it comes to ordering a DSL service kit from AT&T/SBC. They promise you everything. The rebates and gift cards and all kinds of good stuff. However, collecting what they promise can be frustrating . I can testify to that! I signed up for the DSL promotion in June 2006, I promptly received the installation kit in the mail. I installed it ..no problem there...everything is working fine. But where is my $50.00 cash rebate? It's now November 2006, and longer that 10-12 weeks. I've had to arque for every little thing. First the $50.00 visa gift card, I finally got that this week, but I've still not received my $50.00 cash rebate. I've called and spent a total of about 6 hours on the phone at different times talking to customer service people. I finally got the gift card. But still no $50.00 rebate. I contacted my local Public Utility Commission and they said they would check into it , but DSL lines is not something they current regulate, although they get plenty of complaints about them. I've also sent a letter to the AT&T chairman, Mr. Edward Whitacre, Jr., but I probably won't get an answer from him either. I was also referred to the FCC to file a complaint. I've never spent so much time trying to get what AT&T/SBC promised me. $50.00 is not a lot of money to a "BILLION DOLLAR" company. I've been a customer of theirs for over 40 years. I've always paid my bills on time. Why can't someone just follow through. You should here the stupid evasions answers I get when I ask about where is my rebate.

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I signed up for AT&T DSL service in mid 2007 and mailed in the $50.00 equipment rebate form and they claimed they never got it. That seams odd as all other mail I send out always gets to get to the intended recipient. I wished that there were a consumer advocate looking out for people being victimized by these kinds of tactics of not making good on rebates.