AT&T/SBC DSL rebate

Beware when it comes to ordering a DSL service kit from AT&T/SBC. They promise you everything. The rebates and gift cards and all kinds of good stuff. However, collecting what they promise can be frustrating . I can testify to that! I signed up for the DSL promotion in June 2006, I promptly received the installation kit in the mail. I installed it ..no problem there...everything is working fine. But where is my $50.00 cash rebate? It's now November 2006, and longer that 10-12 weeks. I've had to arque for every little thing. First the $50.00 visa gift card, I finally got that this week, but I've still not received my $50.00 cash rebate. I've called and spent a total of about 6 hours on the phone at different times talking to customer service people. I finally got the gift card. But still no $50.00 rebate. I contacted my local Public Utility Commission and they said they would check into it , but DSL lines is not something they current regulate, although they get plenty of complaints about them. I've also sent a letter to the AT&T chairman, Mr. Edward Whitacre, Jr., but I probably won't get an answer from him either. I was also referred to the FCC to file a complaint. I've never spent so much time trying to get what AT&T/SBC promised me. $50.00 is not a lot of money to a "BILLION DOLLAR" company. I've been a customer of theirs for over 40 years. I've always paid my bills on time. Why can't someone just follow through. You should here the stupid evasions answers I get when I ask about where is my rebate.

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I was suppose to receive the rebate since June, they tell me its been sent back. no apt #, so they will reissue, still no card!!call up again, now, tech issues,?????call again, they said they are having a hard time sending out these rebate cards, now its in the mail, YEA right, its not the money, IT IS THE PRINCIPAL

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I have exactly the same situation as Lisa. End of Aug I spoke to ATT to order a DSL(Dry loop , no phone). She said that I would be receiving 100$ rebate for starting the connection. That was one of the main reasons I got ATT. A few weeks later I called them to ask about the rebate, they said since its just a couple of week please wait. I thought to myself "Fair enough". A lot of weeks later on Dec 23rd I called them again, she said that somehow the customer representative forgot to send out the rebate and that she will be sending it right away and I will receive it in 4-6 weeks. I asked whats the guarentee that I would be receiving it this time and that you are sending it now. She said that she will send it right away and also gave me a confirmation number, which I can refer to next time I call. Although I was a little angry since it was 4 months already, I still waited.

Today Jan 22nd 2009 I call them again(after waiting for a month). Can you believe what the rebate center said? "We do not have in our records that you are supposed to receive a rebate. Also, you have a dry loop account which does not qualify for a rebate of 50$(forget 100$). We cannot do anything, Sorry." I did not just want to accept sorry and forget about it, she said talk to Customer care, I said that does not make sense because you are the reward center and you should handle. She said she can do nothing. They did not even care about the confirmation number!!!

I called up customer care...explained everything again...she said she cant help....i said get me the manager....i explained the manager everything again...she said speak to reward center. WTF WTF WTF !!!!

Believe me...I am not going to let this go. After all this definitely not....it is not just about 100$...but it is complete FRAUD! How can they treat customers like this. they are definitely going to lose me....but all the people who I would have recommended ATT.

Any suggestions are welcome.

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I signed up for AT&T DSL service in mid 2007 and mailed in the $50.00 equipment rebate form and they claimed they never got it. That seams odd as all other mail I send out always gets to get to the intended recipient. I wished that there were a consumer advocate looking out for people being victimized by these kinds of tactics of not making good on rebates.