Cox Communications

Posted on Tuesday, November 14th, 2006 at 10:24pm CST by a338a821

Company: Cox Communications

Category: Other

Sheduled an installation appointment at their online site. Was required to give three alternative times. Received confirmation e-mail 11-3-06 with my first choice of times, 5-7pm on 11-14-06. Called local phone number the morning of 11-14-06 to re-confirm and was told all was on track. At 6:30 pm that night called local number. Was told installation was cancelled due to the time change (to Daylight savings time which occured late October!) and that it was dark out. I expressed my extreme displeasure in clear yet completely non-profane language. I was told I would be called back in 20 minutes. Thirty minutes later I called the local number again, and was speaking to someone who claimed to be in Wichita, Kansas (about 250 miles away). I asked to speak to a supervisor, but was not given that opportunity. No explanation given as to why they would confirm a time for an appointment they could not keep, why someone answering a local phone had no idea that it would be dark by 6pm, making an installation at that time impossible, or why the appointment was re-confirmed when they were incapable of performing that service at that time. I'm only glad I discovered their level of incompetence BEFORE I actually had to endure any of their "service".


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