Medco Health

THIS IS THE TEXT OF A MESSAGE I JUST SENT TO MEDCO

On 5/25/06 I placed an order for Rx 051731154207 and Rx 060760990607. A

moment

later I realized the system was going to bill my wife's credit card, so I

spent

15 minutes or so on the phone with a service rep explaining I wanted to be

billed

directly. She assured me the credit card would not be charged and I'd be

billed

directly.

I just received the 2 drugs with a statement saying my wife's credit card has

been billed.

I have never been involoved with an outfit as unreliable as Medco. I've

spent hours

explaining on the phone and in email messages to Medco and IBM that my wife

and I

use different credit cards and bank accounts and Medco's user-unfriendly

(and very

cumbersome) online system has defaults that are extremely inconvenient for

us.

I plan to copy IBM CHQ on this text. I will also send it to online sites

that track

this sort of thing as an aid to those researching the quality of service

prior to

entering contracts with organizations like yours.

I hope you will correct this billing error promptly. And arrange the default

billing for our account so that no credit card is ever billed when either

of us

orders drugs. This is a long-standing problem.