Complaint against Crystal Automall, Greenbrook, NJ

Complaint against Crystal Automall, Greenbrook, NJ

I gave my car there for servicing couple of times. The

first time they replaced the charcol canister. The

service manager said they are doing it for good will

and no charge. But infact that part is recalled by

toyota and they had to do it free. So they lied to me

vethough I am a first time customer. Being near to

residence, I had to give my car there again for

servicing. Last time when I gave the car for serving,

I got the car back with a dent in the hood area and

some damage to the headlight. The customer service

relationship manager is not ready to do anything for

me and told he reviewed the video tape and everything

looks fine and its not happned in the garage. I know

that he is lying, so I asked him to show me the tape.

But he refused telling all privacy policy stuff that

he cannot show it to a customert. I had to escalate it

to his supervisor. He called the body shop and reduced

the price couple of hundered dollars but thats not

going to make me happy. Bcz I am not willing to pay

$600 for some mistake they did.

The customer relationship manager sucks and he doesnt

qualify for that position. They charged me $100 for a

oolant flush but other dealers offer it for $50. They

do pure rip off. So dont give your car there for

service. I think they dont know, if they make one

customer unhappy they are not only loosing that one

but a lots of customer over time.

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