AHS/ARS/Andy's Statewide(Bryant Air Conditioner)

American Home Shield/ARS/Andy's Statewide

To the best of my understanding these companies work together and sell an

insurance to Homeowner's that for enhanced service which covers many

appliances in your home $480 per year and a $55 per service call fee payable

to the vendor of AHS's choice. In May of 2004 I used this service and AHS

contacted Andy's Statewide AC service. Andy's Statewide put in an $1,100

Bryant AC unit on my home to replace the one that was not repairable.

Andy's Statewide charged me for upgrading my electrical connection to code

and for a permit that was required for this service. I checked with The

city I live in and they never pulled a permit at my residence however they

tried to charge me for it. When I called the service manager they said they

would reverse the permit charge however they did upgrade my electrical w/o

pulling the permit. Today 5/31/06 my New Bryant AC does not work so I

called AHS/ARA and Andy's and spoke with the Manager who I quote said. "The

AC is 2 years old we only warranty those for 30 days what do you expect?"

The Manager said that "maybe next week they could stop by". It is over 85

degrees in my home today and I have two little children, so I told the

manager that I am going to try & find some other company that is honest,

provides faster service & stands by their work! I am going to file a

complaint with The Better Business Bureau as well.

Thank you,