Bell Express View

I have been using Bell Express View for about 6 years untill I moved to Winnipeg, MB. When I moved I decided to pay the 10 or 20 dollars to keep my account active but not current. They call this vacation account or something. When I called to activate my account again they said I would have two months free service. I would also need an updated smart card and to call to activate it activate it when you get it. Within the first month of this which was November I received a bill for service even though I hadn't had a smart card sent to me,so I couldn't uase the service. I finally got my smart card sometime late in December and activated it. At this time I was still owing for a month that was to be free and I recieved another bill for the next month already. I called and inquired about it and they said to pay it and I would get the next month bill reduced. Remember I only activated my card in December and now by Bell Express View books I owed them two months already and I was to have two months free.

Shortly after this billing issue I cancelled the service (January). It is now May 30/06 and they are still on me for 178.05 for service I never had or should not be paying for. I spoke to two guest service agent a Cindy and a Christina, Christina says that even though I was not veiwing Bell in November they are still considering that a "free month" for accounting.

Bell has fallen short on all areas of customer service and providing a top quality product. I should not owe anything in the form of consideration and currently being given the run around by all agents when looking into this matter.

Comment On This

i do believe you cause i am going through a terrible ordeal too, i have moved and called them to connect me, and 1 of there technician, came took the old bell box and replaced it with a new one,this is 1 yars ago, and they are charging me for 2 boxes, i only have 1 t.v. there reply is that i should of not there technician take it???, i am deciding to let go of them