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Company: name of product: $50 Rebate / Lack of Customer Service

Category: Other

Date: May 27th, 2006

Complaint against:

The Mobile Solution

P.O. Box 80158

San Diego, CA 92138

Re: $50 Rebate Scam!

I purchased a Blackberry7105-t back on February 20th

2006. As an incentive the Mobile Soultion offered a rebate

in the amount of $50 directly from The Mobile Solution -

from whom I made the purchase.

There was also a rebate from T-Mobile - the rebate from T-Mobile has been honored.

I meticulously followed the rebate form instructions in both cases. After

receiving the T-Mobile rebate in the time allotted, I waited several more

weeks for the Mobile Solution rebate. After waiting more than ten weeks I

tried contacting them. The person in the Rebate Department (Stephanie) would

not/was not able to give me information as to whether the rebate form had

been received. She indicated that they were behind in sending out rebates. I

waited several more weeks and have tried on several occasions to establish

the status of my rebate. At first Mobile Solution claimed that my Blackberry

had been sent back and therefore was not eligible. Then they claimed that my

rebate form had not been received. Finally, after faxing a copy of my rebate form

Gina at Mobile Solution acknowledged receipt of the rebate and

that payment should have been sent out. I even have a Case Reference Number

but this has not helped me get my rebate!

To date, I still have not received the rebate. I tried calling Mobile

Solution again on May 25th. I've asked to speak with a manager but

apparently there's never one available to speak with! I've asked to speak

with the Mobile Solution Head Office, I've seen the name John McEvoy touted

on their websitte as being the CEO but the staff refuse to put me through to

someone in authority that might be able or willing to help.

Judging from other complaints it appears that the Mobile Solution does not pay out rebates.