Charter Communications Customer Service

Charter Communications makes no effort to keep customers or even attempt to make them happy until legal action is mentioned! In my third attempt to resolve a billing issue I wasn't even allowed to speak to a supervisor!

Charter had a "glich" in their system and therefore had to cancel my account and then start a new account without the "glich" (which I was previously told was someone making a mistake at the pole and this was their way of fixing it). But the real glich is that the Charter billing system bills a month and a half in advance with a new account. This made my bill $50 higher with no notice from Charter that this was going to occur. I spent over 3 hours trying to get answers and resolve the issue. One supervisor never called me back, another asked condisendingly that didn't have the $50 in my budget to cover it and life is just hard sometimes, and the third one refused to speak to me! The third one did authorize a $25 credit once I mentioned my sister who is an attorney and does business with Charter Executives would contact them directly, but still would not speak with me.

The hardest part in the entire problem was that Charter did not care and feels no wrong doing in not notifing me that this change needed to occur and that because of it I would have a larger bill for one month. And after being a customer for nine years, all they could say to my potentially dropping their service was "were sorry to hear that have a nice day." And they claim customer service is one of their strengths!

I guess I will be calling DishNetwork tomorrow!