Complaint against Ebay client and PAYPAL

Honolulu, HI 96815-3991

May 24, 2006

RE: E-Bay customer and Paypal nightmare

To whom it may concern:

I have been having a major problem with a member of

both E-Bay and Paypal. She ordered a set of

$25.00-30.00 books from me, each brand new as I

already had a copy and was given a second one as a

gift, at which I sold to her new for a mere $7.00.

With shipping and handling, the total came to $12.00

and I shipped it priority mail with delivery

confirmation. The package was delayed at getting

shipped because the item was in my car, which was in

the repair shop at the time. Although I mailed it

later than I normally would have, I wrote to the

buyer, apologized and explained the delay and sent it

by priority mail, and gave her a delivery

confirmation number so that she may track the

shipment, which also served as proof that I had indeed

mailed it.

Initially, the package was undeliverable due to

unknown causes and the just prior to receiving the

package, she filed a complaint against me for

non-delivery of the item. Again, this is all over a

$7.00 item, which she purchased at a real bargain.

Since I received no responses to the explanation and

apology of delay, I assumed all was well and she would

be a nice and understanding client.

The EBay transaction number was 7024182448 and the

associated Paypal transaction number was

71838460SB679013N. She paid by Paypal on 04/24/2006

and I delivered it on 05/15/2006 with delivery

confirmation number of 0306 0320 0000 1914 3196.

For some unknown reason, an attempt at delivery was

made in Miami on May 11, 2006 and was undeliverable.

Then on May 15th, it was delivered to her St.

Petersburg, Florida address but again undeliverable.

About an hour later, on the same day, it was finally

delivered successfully.

At no time during any of these delays did the buyer

ever ask me about the delay of the delivery or any

problems that she had. Instead, she filed a compliant

with PayPal which restricted my account so that future

activities, including deposits from buyers on other

items was prohibited, making it possible for me to

upset additional clients. I contacted the

buyer/plaintiff repeatedly without response.

On 05/06/2006, the buyer/plainiff issued an

additional payment to me as a financial gesture of

apology with the following quoted message attached to

the payment:

Subject: Thanks so much

Note:

Hi Sandra, Thanks so much. Please accept this small

token for the book. It wasn't your fault. I will

definitely leave positive feedback ASAP.

Shipping Address:

L Menandro Abrenica (Email User)

11502 7th Lane North Unit # 1404 (EBay name

“mama_is”)

St. Petersburg, FL 33716

United States

I never did receive that positive feedback nor did

she ever respond to my personal emails, no matter how

non-threatening and polite I was, despite my growing

frustration. Within my email, I practically begged

her to amend the situation with Paypal in order to

restore my financial transactions. She never did so

and never acknowledged my requests or emails. I then

sent a refund of the original shipping and handling,

not wanting to refund the entire amount without having

the original items returned, which I also requested.

Again, no response has ever come to date.

Finally, out of frustration with both the buyer and

Paypal, and both of them lacking to make any efforts

whatsoever to restore my privileges and potentially

threatening my outstanding transactions (five were

pending payment), I emailed the full amount of the

purchase (a total now of $17.00 in refunds) with the

request, again, to both the buyer and Paypal to lift

the restrictions. This occurred on 05/22/2006, Paypal

transaction id # 30750822S1609962F, and of course, as

with every transaction, whether it be a purchase or

refund, Paypal has taken a percentage from the total,

which I feel is unfair since they refused to even

respond to my repeated requests for assistance or

explanation. So as usual, they failed to even respond

to my messages and failed to comply in any way.

Yesterday, on 05/22/2006, I called Paypal and

through much arguing, managed to get at least some of

the restrictions lifted so that I may continue to

receive payments from my outstanding buyers.

Unfortunately, despite the fact, that the Paypal

website implies that “resolution” and “limitations”

can be alleviated by issuing a complete refund, it has

not happened. Does this constitute false advertising?

This entire event could have been avoided my the

following:

1. Not leaving the items to be shipped in my car

resulting in a delay (yes, I accept some

responsibility for this incident).

2. Having the buyer utilize the tracking information

forwarded to her and/or contacting me at any point

during this nightmare to inquire about the situation.

3. Response by either the buyer or Paypal to expedite

resolution of this issue.

4. Paypal to comply with the statements and policies

as outlined on their website, and respond to member

inquiries.

Since I never did get that positive feedback that

the buyer promised in writing, I fear that a negative

remark will adversely affect potential buyers to

choose to do business with me.

Thank you for listening to and considering my

complaint. I am requesting no significant financial

gains from this, but ask for the following in

fairness:

1. Return of the original items sold to the buyer,

after which I will refund the cost paid by the buyer

($7.00, unless evidence of tampering suggests that the

materials were separated from their original staple

affixations and illegally Xeroxed, at which time I

would request $25.00) including all Paypal charges

incurred from her actions.

2. A positive feedback for future business practices.

3. An apology and reimbursement of the charges

associated with this item’s multiple transactions.

4. Public record of deviation of policy and failure to

answer/respond to client requests for assistance.

Again, thank you and I will be happy to answer nay

further questions that may arise during investigation

in this matter,

Sincerely,

Sandra D. Lyden, MD

Aloha, Sandy Lyden"I reject your reality and substitute my own." - Adam Savage of 'The Mythbusters'