Cingular Wireless

I started out with AT&T and when the merger with Cingular occurred, decided to go with a Cingular plan to gain certain benefits. When I made the switch, the rep told me that I would probably receive one more AT&T bill before the switch was made to Cingular. About 2 months later, I received a message at home demanding that I call or made arrangements on-line to make a payment. Called Cingular and advised them that I had never received a bill. Rep said they would send me a "rebill." Received a bill at my law firm. Called Cingular to advise that this was the wrong address. Rep requested that I make a payment and advised that my service would not be reinstated until a payment was posted. I had not known I had no incoming service. I had no interest in giving a credit card number to this rep and stated I would make payment using my bank's billpay, which I did. I asked that the service be turned back on since it was Cingular's mistake, not mine. She stated it did not work that way. She also argued with me about what city I live in. After several letters and calls, my service was reactivated. I requested I not be charged a reactivation fee but was. I called again and spoke to a "supervisor" and requested that this matter be fixed and was informed that I was a thief for using Cingular's services without paying for them. I finally gave up and paid a penalty to be released from Cingular due to the horrible customer "service." It was worth it just to be rid of Cingular.

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