Computer electronics rebate

Business: TigerDirect, Inc.

7795 West Flagler St., Suite 35

Miami, FL. 33144

Product/service: Rebate on computer hard drive.

I purchase a computer hard drive through Tiger on the basis that there was a

$40.00 rebate. The rebate required that I send in the UPC code.

In this case the drive was in OEM packaging (clear plastic) with out the UPC

code you find and cut out of retail boxes.

I completed and documented the missing UPC and supplied all of the other

information. I was denied the rebate. I emailed the rebate dept and

several occasions. In each case I was assigned a tracking number and

promised a reply within 72 hours. I never received a reply. I then called

the tigerdirect rebate department. On three occasions I was put into a

queue and the line went dead after about twenty minutes on each call. I

never did get to a person by phone. I then called the sales department and

got right through but, after explaining my plight, the sales department

informed me that they could not help nor transfer my call even though sales

and rebate departments are in the same building.

As a last resort I mailed in all the email correspondence and original

rebate info with a detailed account of my experience. After four weeks, I

received a form letter list saying "Denied: No UPC".

Bottom line: Do not trust Tiger Direct rebates. They will go to any length

to deny a claim and the rebate customer service is horrendous.

Bottom line: Kudo's to Segate. They offered a $10.00 rebate on the hard

drive and I received that rebate within three weeks.

Tony Shaffstall Email User