cingular wireless

I have been dealing with cingular cell phone service since about January over incorrect billing. I have contacted them and spent about 10 hours on the phone and computer trying to get the bill corrected. I have been overcharged as much as $1000 total. The problem started when I cancelled my teenage daughters account and added her phone line into my account to save her money. Instead of doing this correctly they cancelled my account and put my accounts into hers at a different rate plan. She had 1 phone and I had 4 phones for my wife and 2 other children. As you can imagine the usage was way off and I started getting incorrect bills each month requiring me to call them each month to fix the bill. I have accumulated about 10 hours on the phone with different cingular employees, none of whom ever called me back. Finally late in April I thought I hade it fixed when my bill amount was changed to $87 from over $1000 and I paid this amount which seemed correct. I emailed them to verify I have a $0 balance and I received an email back saying I had a $0 balance (I have copies of this email). After being so displeased with the while experience and cingulars ingnoring my request to cancel my account becuase of my displeasure I filed a complaint with the Better Business Bureau (BBB) about the issue. Now all of the sudden after the BBB complaint is filed I have a past due amount of $373 even though I have an email saying I am fully paid. I then recieve a call from cingular representative Richard Bilby out of Sacramento. I really don't know why he called other than his boss told him to because of the BBB complaint. Mr. Bilby basically told me they would do nothing for me and the charges were correct now. Additionally he told me the BBB doesn't tell cingular what to do. He acted as if the BBB was just annoyed cingular but had no teeth so to speak to do anything. The fact is if I was a new customer wanting 5 phones would have them immediately and the only holdup would be waiting for the batteries to charge, but I am an existing customer under contract so I can do nothing but wait til the contract expires or pay a fee to get out of it. I believe cingular failed to abide with the contract when they continually billed me incorrectly causing me to spend at least 10 hours of my time over 4 months to tell them how to correct it. Nobody called me back, nothing. If you take nothing from this issue take this. CINGULAR WIRELESS CUSTOMER SERVICE IS TERRIBLE, HORRIBLE, MISERABLE ETC.... In my case Mr. Bilby was arrogant and had no intention of doing anything, but tell me I was out of luck, too bad. I still want out of my contract free of charge and be able to do business with a wireless company that does not have the worst customer service in the industry according to Consumer Reports.

James Neeley

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