Doubleday Book Club Complaint

I searched complaints.com to see if anyone else had ever experienced the

same issue but could not find anything. In December I received several

books from this club, and they claimed I had an account with them. I never

signed up to receive their books, and never signed up for an account. At

first I thought that the previous owner of my condo had ordered the books,

because I get mail for her all the time, but my name was right on the

package and bill. I emailed Doubleday requesting that they cancel the

membership because I never signed up, and they apologized and cancelled it.

They also said they would send me a shipping label to return the books. On

two separate occasions I was told by email that I should be receiving the

shiping labels but they never arrived.

I continued to get bills from them, and the bill has been turned over to

collections now. I refuse to pay it since I did not sign up for an account

and did not order the books. I don't understand how this can be turned over

to collections if I wasn't the one who signed up. unfortunately I do not

know who would have done this.

I am convinced that Doubleday sent out this order to me on their own accord.

I have received a lot of things in the mail that I did not request just

after I moved.

I recommend not dealing with this book club at all. I have received no

cooperation from them and asked several times why they would accept an order

from someone claiming to be someone else, and they would not respond.

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I have the similar experience. This company is just a fraud.

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My 18 year old daughter received sexually explicit books in the mail with a bill from Doubleday. When I called to chew them out, they said that I didn't have to return the books, that they would cancel the account, and that I should disregard the bill. She never ordered anything from Doubleday. I also think they did this of their own accord. DO NOT DEAL WITH DOUBLEDAY under any circumstances!

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On the invoice should be their telephone number. Call them and tell them to remove the charges because you did not sign up for this service. If necessary ask for the team lead. I used to work there, and the procedure was to remove the charges and send a postage paid label if requested. It is possible it was set up by taking a survey or entering a contest. With these two things (contest/survey) you have to take advantage of some offers in order to get the free gift. Although it would be nice to blame the book club for that, it actually isn't them. They're just one of the offers. It's the website that you're at that is enrolling you without your permission. If you know which website you were at, let the team lead know so they can file a complaint with the bookclubs IT team.

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I have had the EXACT SAME problem.

I am being threatened with prosecution over four books:

1- I NEVER asked for

2- I promptly returned with a membership cancellation request.

I have sent them around 5 letters first asking then demanding that the cancel my "membership" with no luck.

I too very strongly recommend that people do not deal with them in any way.. they now want for the four books (which I no longer have) 118.92 USDs. They have caused problems with my online credit card which they had no right to tamper with SINCE I requested the membership to be cancelled and I gave BACK the books!!!

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We've had a similar situation at our house. Yesterday I picked up a parcel for my (20 yo) son. When I handed it to him, he said he hadn't ordered anything and looked puzzled. Turns out it was new membership in the Doubleday Children's Book Club! In it were a copy of Blueberries for Sal and Blue Hat/Green Hat. Right. For a 20 year old!

I called and they kept saying that they couldn't talk to me because of privacy issues and kept on with that rant even when I said I was only wanting to complain about their general policies.

She did tell me how it supposedly happened, though I'll have to ask my son about it. She said he probably clicked on a popup for a contest and gave them the info in order to enter the contest. *If* that's true, and I somehow doubt it, that's an extremely sleazy way to get new customers. I'm sure a lot of people would either send it back or pay, enough that the ones that don't get sent back or paid for don't matter to them.

Hopefully this will be the end of it, and he won't keep getting bills, etc.

My daughter had a similar experience and said they were very rude to her on the phone about it. They told her she had to send the books back and got angry when she said she didn't have time for that. (She has 5 kids.)