Sears gold mastercard

I recently paid off my sears card after carrying a sizable balance on a special rate of 5.9%. I was shocked to see that my new purchases are at 19% interest. I have other cards at 9%, so I called to see if I could get my rate lowered. The young woman that answered the phone informed me that not only could she not lower the rate,,,,, they did not have anyone in the company that had that authorization. They would not negotiate the terms. Needless to say,, any business that has that little concern for the customer will not have customers long. Including this one. My letter and their card slivers should hit their office any day now.