Kentucky Fried Chicken

Posted on Wednesday, May 17th, 2006 at 6:04pm CDT by ee886fea

Company: Kentucky Fried Chicken

Location: FIFE, WA, US

Category: Other

Hi! My Mom and I visited KFC today in Palm Springs. The date is 05/17/06 at approx. 11:20 AM. She was on her lunch hour from work. There were four people working at the restaurant. All four were hispanic. One lady was working the drive-thru, one woman was doing dishes, one guy was working as a bus boy (cleaning the guest area), and one guy was working as a cashier. The guy working as a cashier in the main lobby had to keep stopping what he was doing to run over and enter the orders for the one woman working the drive-thru. No one was backing these people up, and preparing the food. The reason he had to keep running over there, was because she didn't read english (in order to enter the orders). Then, when he would finally get back and start entering the orders again, he would have to turn and explain every item to her; so that she could fill the orders (again, she couldn't read the screen that stated the orders). Keep in mind that he didn't understand english that well himself; so we had to remind him of two or three items that we had ordered (when we finally got our food). I know they were getting the drive-thru orders wrong also; as people were coming in and complaining. There was literally a line going from the counter to the door by the time we left. A part time helper finally came in, but the woman working the drive-thru was trying to explain to this helper how to fill the orders. The only one doing a decent job was the guy running around cleaning the dining room. He didn't know enough english to help fill the orders, but he would try to go back there and help people with condiments, etc.

I have no problem with hispanic people, or employers hiring people with english as a second language. It just seems to me that this restaurant was grossly under staffed, and that the people running the drive-thru, taking the orders, and filling the orders obviously need to read and understand english. This is a huge problem. I wasn't able to find a place to contact KFC either. Obviously, they are not interested in hearing from their customers.

Thanks, Jeanne


3 Comments

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61055782, 2008-05-24, 02:21PM CDT

ok its saturday 24th may 2008 having placed my order of 14.99 bargain bucket a twister and a small pop corn in the kfc in wolverhampton penn road i got my order arrived home oh and what a surprise i got my 16pc chicken only 4 fries instead of 6 and no popcorn oh and the chicken i did get was spicy this store needs a serious shake up this is not the first time i have complained about it and you people never reply to complaints your just not interested in what your customers have to say well i'm not interested in kfc any more and niether is any member of my family i am so annoyed thanks for nothing cath

61055782, 2008-05-24, 02:22PM CDT

ok its saturday 24th may 2008 having placed my order of ?14.99 bargain bucket a twister and a small pop corn in the kfc in wolverhampton penn road i got my order arrived home oh and what a surprise i got my 16pc chicken only 4 fries instead of 6 and no popcorn oh and the chicken i did get was spicy this store needs a serious shake up this is not the first time i have complained about it and you people never reply to complaints your just not interested in what your customers have to say well i'm not interested in kfc any more and niether is any member of my family i am so annoyed thanks for nothing cath

61055782, 2008-05-24, 02:25PM CDT

ok its saturday 24th may 2008 having placed my order of ??14.99 bargain bucket a twister and a small pop corn in the kfc in wolverhampton penn road i got my order arrived home oh and what a surprise i got my 16pc chicken only 4 fries instead of 6 and no popcorn oh and the chicken i did get was spicy this store needs a serious shake up this is not the first time i have complained about it and you people never reply to complaints your just not interested in what your customers have to say well i'm not interested in kfc any more and niether is any member of my family i am so annoyed thanks for nothing cath

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