Complaints.com

Unfixable Toshiba Satellite M35X notebook?

 
Unfixable Toshiba Satellite M35X notebook?

I bought a Toshiba Satellite M35X-S109 notebook about 15 months ago. This is

the 3rd time this laptop has had the same problem, and Toshiba is not

treating this issue any differently from when it happened the first time.

Each time this goes in for repair, its gone for 1-3 weeks. I've had the

laptop repaired by the Toshiba authorized repair center in Ann Arbor,MI

along with the "Notebook Depot" where the laptop is mailed in, andneither of

them have made a difference.


Right now I'm left with a non-working laptop, so I guess I have no choice

but to send this laptop back to Toshiba so I will be able to get some use

out of it. I really don't want them to perfom the TEMPORARY fix, I'd rather

have them replace the laptop with a totally different model altogether. If

they don't do that, I wouldn't mind getting my purchase price back, if

possible.


Here is the summary of the Dates of when the Laptop Died:


Incident #1:

4/13/2005


Incident #2:

9/3/2006


Incident#3:

5/11/06- Alvin


5/12/06- Talked to Sarah from the customer relations, notified me of a class

action lawsuit


Please let me know what can be done to remedy this situation.


E-Mail: Email User

From: Message Author (click here to email author)
Date: Tuesday, 16-May-06 01:51:00 CDT

Business: Reply Online   Consumer: Comment On This

 

Keyword Tags

satellite
toshiba
unfixable
Search our consumer complaints database
Browse complaintsdatesdates