Buy.com, Blackberry 8700C

Here is an email trail of a complaint. I thought I had settled this with them on a phonecall but I guess the only way to do this is through the public....

Dear Buy.com

You should have refunded me approx $360.00 and left the $168.00 as an active charge. The phone that I purchased for $168.00 was defective, you would not send me a new phone. I had my phone number imported into the defective phone. I had to get another phone from buy.com and have them transfer it over. I spoke with your customer service department and I really should have only paid $168.00 since that was the phone that was on sale, except it was defective.

Please credit me back the remaining amount.

Email User wrote:

Hello Richard Wong,

Thank you for contacting Buy.com.

This is in response to your email regarding the order #25880865.

We are happy to report that you have been issued a refund for item #160002142 of $160.86 on 4/27/2006 towards your original payment method. Please note that it may take three to five business days for your bank to apply the refund to your account.

We thank you for your patience in the matter.

Sincerely,

Buy.com Customer Care Team

www.buy.com

----Original Message----

> From: Email User

> To: Email User

> Subject: Re: credit from Buy.com [Ref:1863746]

> Date: 29 April 2006, 2:30 Hrs.

>

> The original phone I purchased was for $160.86. The final phone (same

> phone) is about $300.00. The reason I returned the phone was that it was

> deffective. I was told by BUY.COM that the only way to fix the phone was

> to do a trade. I would pay for it first and they would reimburse me.

>

> You should be crediting my account for ~$328.00... I should have an out

> of pocket of $160.00~

>

> Please let me know if this makes sense...

>

> Email User wrote:

>

> Hello Richard,

>

> Thank you for shopping at Buy.com.

>

> We strive for your complete satisfaction.

> Therefore, we have refunded your order #25880865 in the amount of $160.86.

>

> Please allow your financial institution one to three business days to

> process your refund.

>

> If you have any questions, please visit customer support at

> https://secure.buy.com/corp/support.

>

> Thank you again for shopping with us. We look forward to serving

> you in the future.

>

> Sincerely,

>

> Buy.com

> http://www.buy.com

>

> ================================================

> Please use the link below for your Customer Support questions. Please

> do not reply to the Buy.com email address. For anytime Help click:

>

> https://secure.buy.com/corp/support.

> ================================================

>

>

>

>

>