2Checkout.com / dailyceleb.com Subscription

Will not cancel my subscription

2Checkout.com

1785 O'Brien Rd, Columbus OH

I have attempted in multiple ways to cancel an account with

www.dailyceleb.com. Since they use the credit card processing company

2Checkout.com I have to cancel this account with them. However, their

cancellation process does not work, they have not responded to emails,

and over phone conversations they say, "We don't get complaints about

our cancellation process and therefore do not believe you."

In a phone conversation with a customer service rep, I asked to speak

with a superior, the woman put me on hold for 20 minutes before I

received a message saying "Unfortunately your call has exceeded the

maximum hold time, try again later." and it then disconnects. I called

again, and again asked to speak to a superior, the same thing occurred.

When I complete the cancellation process there is a note saying, if the

account is not canceled within 24 hours, please submit an online support

ticket. When I click the link to place a support ticket it takes me to a

page that doesn't exist.

I'm not sure, but I do have a feeling it is illegal to allow a consumer

to subscribe to a service that they cannot cancel. In my opinion that's

like selling my soul to the devil.

I have contacted my credit card company to dispute these charges.

After plugging "2checkout.com complaint" into google, I came up with

multiple pages of complaints from both consumers and businesses. They

have 422 complaints against them with the BBC alone. BEWARE!