DO NOT USE Hotwire Reservation

Good Morning:

I just contacted HOTWIRE.Com not even 20 mins. Ago to book a Hotel room in the RDU Airport area in North Carolina. The Hotwire website search system asks for a zip code of the area you would like to stay. I entered 27560 zip code which is the zip code for Morrisville, NC where the airport is. Various choices came up for me to pick from, prices were considerable but there was NO INFORMATION on the hotels listed nor where they were located.

When I made my selection, booked my room and enter my credit card information, ONLY THEN the hotel information came up. Then I noticed that the Hotel was about 35 mins from the Airport which was the area where I wanted to stay. When I contacted Hotwire, they were no other than sarcastic about "being sorry because I didn't see the map on the left hand side where it shows where the hotel is located" Map shows an overview of the whole Cary/Raleigh area, approx. 70 miles in ratio. No specific location was given. When the Hotwire rep asked me for the zip code I use, he asked me why I didn’t choose the other two RTP location listed. I said "well If I'm the costumer I'm looking for the cheapest prices at the location of my liking and this location of this hotel is not even close to zip code 27560, how can you list it under this zip code or near this zip code when they are not NEAR or even close to the airport?" of course he wasn't good enough to answer that question, he only responded with "I'm sorry sir that you didn't see the listing of the other two hotels"

When I asked if I could change my reservation or cancel it, the Rep told me that there were no cancellations or refunds, that the reservation had to be used. What kind of policy is that? This terms will not come up AFTER you make the purchase, of course you won't be able to cancel it or accept it if this terms do not appear on your screen after the purchase is made. This is here to advise consumers NOT TO USE HOTWIRE for your travel plans.

Thank you!

Julio Martinez.