V O N A G E - IT'S HORRENDOUS!!!

I ordered Vonage on Feb. 25, 2006. I received the modem a few days later. All's plugged in and I wait for my number to be ported from SBC now AT&T.

Well here it was April 12th and I still didn't have service. I called to cancel service and I'm reassured if I don't cancel the problem will be escalated to the next level of technical service; here is an excerpt of the email I received: customer has been waiting longer than 14 business days. foc was 20060304, no feature errors. please assist!

On April 17th I called again to cancel, I’m asked not to cancel and to let them escalate the LNP to the next level of technical service. Vonage offers to charge back one month’s service as an incentive; I agree here is the email I received: We have received your updated information for your number transfer request. Thank you for supplying the necessary information. We are moving forward with your number transfer and once your transfer request has been accepted by your phone carrier and a transfer date has been provided we will notify you.

I called again the week of April 25th, 60 days since I ordered service, to cancel. I was told by the CSR (Eric #24995) to give him 30 minutes and he would personally investigate the problem and call me right back, I even gave him my cell phone number, he never called.

Over the weekend I called to cancel and I received an automated recording that the Vonage billing offices were closed on weekends. How frustrating! So here it is Monday May 1, 2006 I called to cancel again this time I’m determined to cancel no matter what. The CSR tells me I’ll be charged for the equipment and I told her you have to be kidding? (UPDATE: May 12, 2006 I was charged $119.98) I’ve waited over 60 days for service. She said well you could have used the temporary number, yea only to make out going calls? Then she tells me she’s receiving an error for the disconnect order. I have to go online to my Vonage account and disable call forwarding. Well now it’s supposedly disconnected... or is it?

On May 10, 2006 I forwarded the following email to Mr. Snyder of Vonage.

Mr. Snyder,

I can’t believe you figured out the new expiration date of my credit card...that I didn’t authorize (is that a crime?). Now you want to charge my account a final charge of $119.98. You people at Vonage are a bunch of crooks. I have nothing but hate and discontent for your company.

Like I told you before I didn’t received service in 60 days that’s why I cancelled, I even offered to return the equipment.

Even if you look at my email and say, I’m only one person what can I do, well...

COMPLAINS THAT MAY BE FILED:

FEDERAL TRADE COMMISSION https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

FEDERAL COMMUNICATIONS COMMISSION http://svartifoss2.fcc.gov/cib/fcc475.cfm

BETTER BUSINESS BUREAU http://complaint.bbb.org/#first

NEW JERSEY CONSUMER AFFAIRS http://www.state.nj.us/lps/ca/

AGAIN......I AM ASKING THAT YOU RETURN MY MONEY and NOT CHARGE MY CREDIT CARD WITH THE ILL GOTTEN EXPRIATION DATE!

YOU HAVE 10 DAYS TO COMPLY BEFORE I FILE.

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