golden electronics uk

I purchased a computer from golden electronics via the internet and found

there was no sound, I phoned the company who told me there should be an

audio lead (which I did not receive), I have since spoken to other people

who are more tech minded than myself who found this 'audio lead' quite

strange as they had never come across a computer needing one! The wireless

keyboard sent by the co was also damged as the batteries had leaked. when I

phoned to report this and ask for a replacement I was told that I should ask

the manufacturer and not them for a replacement! I then emailed them a

complaint about both these items and also the fact they expected me to pay

postage for a damaged keyboard. I was emailed back and promised a wired

keyboard (which is what I asked for), and audio lead and also advised to

return the keyboard by 1st class and they would refund the postage. Despite

returning the items over a month ago I am still waiting, I received an email

about a 10 days ago saying 'which sort of keyboard would you like as you

have not made it clear'!! I can't believe they were serious! I emailed

straight back and to date I have not received anything or had an email back.

I emailed the customer care team again tonight and asked for an explanation

for their poor customer service and why I had not received anything from

them. I am absolutely appalled with the way I have been treated, anyone

would think I wanted a top of the range laptop in place of the damaged

items. I wish I had listened and gone to Dell! Please take this as a

warning anyone and go to a rputable and established company so you don't

waste time, money and energy stressing over 'cowboy' companies like I have

had to.

Hopefully

Karen