no mattress no money @mattress warehouse 801 capital centre blvd, landover md

no mattress no money @mattress warehouse 801 capital centre blvd, unit G landover md 20785 301-499-2871

I purchased 2 queen size pillow top mattresses+box spring for total of $579.99(buy 1 get 1 free) on 4/8/06 from sales rep AT2409 (don’t remember his name). Paid in full with personal check. I scheduled a delivery for 4/13/06. On 4/13/06, I was to receive a call from the delivery team between 7-9am to get an estimated delivery time. I never received a phone call. Therefore, I called the store. I was later told the by Michelangelo Burwell (MB3081), the store manager, that the mattresses were on back order. I asked for how long. He was unsure & said he would get back to me. On 4/18/06, at the store, I was informed that the mattresses would be on backorder until after May 2. Words were exchanged about miscommunication with the customer, etc… He also stated to my witness and myself “I knew that that particular mattress would be out of stock and that’s why I didn’t wanna sell them.” I asked then why didn’t you make me aware of that. He replied, “yeah I could’ve told you, but…” Instructed by Mr. Burwell, on 4/20/06 I contacted customer service to receive a refund (because I wrote a personal check). I then was redirected back to the store. I also asked to speak with someone of higher management to solve the problem. I called and left messages for the district manager, John Holder from 4/20-4/26 which went unanswered. On 4/26/06, I went back to the store to again negotiate. I asked for a partial or a third refund & delivery of the mattress because taking a day off from work, being referred back and forth from customer service and the store to get a refund and having to continue to sleep on an air mattress until I can find affordable bedding has inconvenienced me. Finally I gave up & asked to start the refund process. I was just (5/10/06) informed by Mr. Burwell that my check hasn’t been cut and to see if I wanted a delivery. I made it clear I wanted both & he replied you wont get both…

Tanya