tata vsnl adsl broadband services - india - delhi
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tata vsnl adsl broadband services - india - delhi Following are the mails exchanged to get a normal adsl internet service . the mails went to and fro . no response for 3-5 days . no service for days . complete apathy towards business ethics and customer requirements . The sheer number of mails are a testimony to pathetic service and support offered by TATA VSNL BROADBAND SERVICES . The mails are pasted below , as it is ( after removing my mail id , to avoid spam ) for your kind review . From: Sameer Mehta [mailto:] Sent: Tuesday, June 06, 2006 5:26 PM To: Email User'; 'Customer Service' Subject: RE: net down again and again ..and again ...and again ...
I am expecting a reply and a solution .
_____ From: Sameer [mailto:] Sent: Tuesday, June 06, 2006 11:38 AM To: Email User'; 'Customer Service'; Email User' Subject: RE: net down again and again ..and again ...and again ...
I hope you all are still working for this company ! if yes , then please reply to mails from ur customers .
---------------------------------------------------------------------------------------------------------------------------------------------------- Dear Megha ,
The net is down with error 692 and ping says – destination host not found !
Its down since yesterday , and now it just seems usual .
Am I to suppose that tata and vsnl can not get one fault corrected over months???????
Regards, Sameer
9868320326 Id:
From: Sameer [] Sent: Monday, May 29, 2006 2:08 PM To: 'Customer Service' Cc: Email User' Subject: - Net down again !!--Net not working again -l forward to asst manager - Mudit - resolutions team !
Dear Tata Vsnl Broadband Customer Care Executive ,
My net conked off at 4:30 a.m ( 04:30 Hours ) on Saturday – May 27 Th 2006 . id :
It did not work at all , as it will not let me log in . 691 error !! ( all was fine – no change done from my side )
On Sunday it connected , but there was no data transfer .
No web page could be opened , and the connection test said – failed .
Ping test showed – “Request Timed out “ .
The modem is working fine . the computer has no firewall or any issue .
The mails underneath show the extent of your pathetic net connection .
As the issues have not been resolved till date and month on month I have to waste my life on your lousy services ,
I want my net to be disconnected and refund to be issued .
Sameer
_____ From: Sameer Sent: Tuesday, May 16, 2006 1:21 PM To: 'Customer Service' Subject: RE: Net not working again - send engineer - escalated case !
Dear Customer Care Executive !
I received an idiotic reply to my mail . My problem was – no net connection – and not renewal !
Read This carefully .. as my patience with ur kind is running out
As my previous mail ( sent to u on 10 th May , states clearly that my net is down ) was not replied to till date ,
and today i got an error 691 , which clearly meant that even though the net was working NOW (FINALLY !)..
my account had expired !!!!!
Please read the above line again ! you will understand the absolute pathetic service that u guys stand for !
I had to renew my account ..even when i could not use it for past 5 days , as it failed to connect !!!!
I just want normal service . so do ur job ,in the time promised by u all .
Extend the duration by 5 days for this renewal .
The details for renewal are given below :
Name Contact Telephone Number : 9868320326 Selected Plan : New On & On 1 - 64 MRP: 562 Payment Mode : CC Tata Indicom Broadband Order No. 928482 Postal Address 11263, new rohtak rd tibbia college chowk , gaushala lane karol bagh Delhi - 110005 Payment Successful Your transaction approved at Credit Card Please write the details below for your reference & your tracking. Email provided:
VSNL Order Number: 928482 Bank Reference No.: 928482 Card Type: New On & On 1 - 64
For selected product Serial No: 4599827 Pin No: dJz2gZyTPvMpTPVh MRP : Rs. 562.00
If this is not resolved ...i will be forced to post all these mails on line for all ur customers to see .
_____ From: Customer Service [mailto:Email User] Sent: Tuesday, May 16, 2006 12:57 PM To: Subject: Net not working again - send engineer - escalated case !
Dear Sir/Madam, Thank you for allowing us to be of service to you.
With reference to your email, we trust the needful has been done regarding the account renewal and the problem has been resolved after the assistance provided by our Customer Service Executive .
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service http://www.tataindicombroadband.com/contactus.html ( the link contains the location wise contact numbers ) or mail us on Email User. We will be delighted to assist you.
Warm Regards,
Prasanna, Customer Service, TATA Indicom.
-----Original Message----- From: Sameer [] Sent: Saturday, May 13, 2006 12:56 PM To: Customer Service Subject: RE: Net not working again - send engineer - escalated case ! id:
My net is not working for past 2 days . i sent a mail 2 days back .
I have recieved no mails / reply / calls / help from ur side .
What usage r u talking about ? usage in days ..or usage in connection ? Clarify !
So why should i renew , if there is no service ?????????????
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- "Email User" <Email User> wrote:
Dear Customer, Thank you for your continued patronage of the Tata Indicom Broadband Service. We hope you are enjoying the superfast Tata Indicom Broadband experience brought to you by VSNL. This is to inform you that your usage has exceeded 95% of the validity in your Broadband account. In order to prevent inconvenience and for uninterrupted connectivity, renew now. Choose from our range of plans with tariffs starting Rs.375 per month. If you renew before your account expires, the balance in your account, if any, will get carried forward to your renewal account. You can purchase a Broadband Renewal pack from any of the following sources: * Call our associate in your area * Call the Customer Service number in your city * Place an order at www.tataindicombroadband.com
Note: Prepaid MRPs are inclusive of all taxes. Inbuilt dial-up also available at Rs.8 per hour. PSTN charges for dial-up additional as applicable. Standard Net Telephony tariffs applicable by default. TRAI has defined Broadband as ‘an always on data connection with minimum speeds of 256 kbps.’ Actual speeds are not guaranteed. Should you require any assistance on our service or if you wish to share a suggestion with us, email us at Email User or call the customer service number in your city. Best Regards, Customer Service Tata Indicom Broadband
_____ From: Sameer [] Sent: Wednesday, May 03, 2006 6:27 PM To: 'Email User' Subject: RE: Net not working again - send engineer - escalated case !
Net now working again . Mail has been sent yesterday evening .
Id:
Still waiting for response !
net connects , but no link is there .
Please send engineer for getting this corrected .
Sameer
_____ From: Sameer [] Sent: Thursday, April 13, 2006 5:32 PM To: 'Email User' Subject: RE: Net not working again - send engineer - escalated case !
Id: My net has conked off again . Error 692 , since yesterday evening .
I do not intend to talk to anyone ( as u can understand from my past experiences ) ,
Hence send engineer to get this taken care off immediately , without
Creating more issues / problems for me .
My connection is due for renewal , hence show some service .
Sameer
Waiting for reply / action from ur end ! call 9868320326 .sameer
_____ From: Sameer [] Sent: Wednesday, April 12, 2006 7:18 PM To: 'Email User' Subject: RE: Net not working again - send engineer - escalated case !
Waiting for reply / action from ur end ! call 9868320326 .sameer
_____ From: Sameer [ Sent: Wednesday, April 12, 2006 11:29 AM To: 'Email User' Subject: Net not working again - send engineer - escalated case !
Id:
My net has conked off again . Error 692 , since yesterday evening .
I do not intend to talk to anyone ( as u can understand from my past experiences ) ,
Hence send engineer to get this taken care off immediately , without
Creating more issues / problems for me .
My connection is due for renewal , hence show some service .
Sameer
_____ From: Sameer [ Sent: Thursday, March 16, 2006 11:49 AM To: 'Email User' Subject: Id blocked - credit card charged !!! Net not working still !-- read all the mails !
From: Sameer [ Sent: Tuesday, March 14, 2006 12:52 PM To: 'Email User' Subject: Id blocked - credit card charged !!! Net not working still !-- read all the mails !
My net conked off on saturday . monday - 13 th i came back and found it working . at sharp 12 it went off . i logged to ur website and bought a new pack . it did not work ( error 691 – access denied )( id / pswd checked ) hence called ur customer care , and i was told to go to vsnl office as my id was blocked ! i was told that it is possible that i spam through my vsnl id ! And it really sounded very stupid . Why is my net blocked ? get it unblocked . Get my net working immediately ! do ur job .
i have paid and given below is the proof : this is the copy of online pack purchased from ur website !
Renew My Connection
Current Transaction Status for The renewal pack of Tata Indicom Broadband connection will add value to your existing Tata Indicom Broadband account. Experience the infinite possibilities of Broadband, only with Tata Indicom Broadband. If there is any negative balance in your account the same will be deducted from the pack you renew. Email provided:
VSNL Order Number: 873933 Bank Reference No.: 873933 Card Type: New On & On 1 - 64
For selected product Serial No: 4532499 Pin No: gzBQCN6vV7rHbaET MRP : Rs. 551.00 Congratulations Dear sameer, Your account has been successfully renewed. On the validity expiry of the current plan i.e. 14/03/2006 or expiry of value of your current plan, or the validity expiry of any other renewal plan attached to your current plan, you would be able to use the renewal pack for accessing the entire set of features of Tata Indicom Broadband . This would empower you to take the fullest advantage of a range of data and voice services on the internet with instant access, flexible email and superior quality net telephony from Tata Indicom. The validity of your renewal pack would be for 1 months from the expiry of your current plan or any other renewal plan attached to your current plan. The following is the information about the account that you have renewed with us. User Name (common across all services):
Email Address :
POP3 (Incoming) Server Name : mail.vsnl.net SMTP (Outgoing) Server Name : smtp.vsnl.net We shall email to you special offers and alerts on your Tata Indicom email id as well as on your alternate email id. So do keep checking your mail regularly!
Finally !
Last five 'renewal' transactions using online payment facilty for ORDER NO. DATE PLAN PAY MODE STATUS 873933 2006-03-14 New On & On 1 - 64 CC Successful, Pack Issued
Current Transaction Status for () The renewal pack of Tata Indicom Broadband connection will add value to your existing Tata Indicom Broadband account. Experience the infinite possibilities of Broadband, only with Tata Indicom Broadband. If there is any negative balance in your account the same will be deducted from the pack you renew.
_____ From: Sameer [ Sent: Sunday, March 12, 2006 1:19 PM To: 'Email User' Subject: FW: its working - after 5 days ! - what about validity ????
March 11 th , And your net has conked off again . This time your executive says , it will take 2 days .
Is it my fault that ur net stopped on Saturday ? So why does the customer get an automated script “ fwd to the relevent department”.
Who can take responsibilty and send engineer as other companies do? You guys sure do not care . Even “u” – the mail support executive, will send back Copy paste statements , which are non comittal and real bore .
There has not been a single month , when ur net worked without me having to call Ur robotic customer care team . Your pathetic services and support are a disgrace to any company . As your customer , I know from past experiences that my net Won’t be working for another 5-10 days .
Again I will have to waste my time and money to get service Out of u guys .Like I said earlier – being your customer is a sad affair !
_____ From: Customer Service [mailto:Email User] Sent: Wednesday, February 22, 2006 6:05 PM To: Subject: FW: its working - after 5 days ! - what about validity ????
Dear Mr.Sameer,
We highly regret for the inconvenience caused to you in this regard.
With reference to your email,we would like to inform you that we have forwarded your concern regarding no link to the concerned team on a high priority basis.They will give you a call at the earliest with relevant resolution in solving the issue.
Your reference number in this regard is 3095833.
We need your valuable time and patience during this period which helps us to serve you better. For any further assistance, please feel free to contact Customer Service http://www.tataindicombroadband.com/contactus.html( the link contains the location wise contact numbers ) or mail us on Email User. We will be delighted to assist you.
Warm Regards,
Silpa, Customer Service TATA Indicom. -----Original Message----- From: Sameer [ Sent: Tuesday, February 14, 2006 3:16 PM To: Customer Service Subject: its working - after 5 days ! - what about validity ???? Meetu from delhi office called up . My net is finally working after 5 days . But NOW she says that my validity is till 9 march !
U guys need to correct it . I got the net today . I was at no fault . since 8 feb , I could not use ur net For ur reasons , and ur
failure to resolve it in 24 hrs as promised by each one of u .
So – start the validity from 14 feb .
I have already spent enough time / money making calls trying to get some service from ur lousy customer support teams !
Honestly saying – I can not recommend ur services to anyone – ever !
_____ From: Sameer Sent: Monday, February 13, 2006 8:01 PM To: 'Email User' Subject: RE: -- Escalation - call attended --Still No Service !
7:45 PM , 13 Feb’06 – Mr.Sachin – supervisor says that previous cases have been closed by the backend team ,
As I received a call ( and I said that the net is working) . Now I have a new case , TODAY for the same issue !!
No one ever called me AND THE Issue is not resolved ! So who can close my case? SOMEONE DID !
Sachin says – it will be done tomorrow morning . He refused to promise ( who can make such a claim)
_____ From: Sameer [ Sent: Monday, February 13, 2006 3:00 PM To: 'Email User' Subject: RE: -- Escalation - call attended --Still No Service !
2:pm 13, Feb ’06 – Mr.Tripuresh Tiwari – The engineer visited , and said that all is fine , but the registration pack sold to me Had expired , hence , even though I had money in account , I had no validity !
I was told to wait , as the Relevant department (Billing) will sort this out !
It is 4 days , I paid the money and got no service ! How long does it take u to resolve issues ?
I want this sorted today , and the pack validity to start from the day , I get to use it .
_____ From: Sameer [] Sent: Saturday, February 11, 2006 2:25 PM To: 'Email User' Subject: RE: -- Escalation - call not attended --
2:00 PM . Feb 11 ’06 – Called again to ur customer care – spent 12 mins on phone with Mr.Sagar .
He claims that the issue has been forwarded to the “relevant department” and will be taken care of soon .
4 times my case has been forwarded to that technical team already !
When will they lift off from planet Mars?
Your net is down – still gives connected pop ups ! And not a moment was I connected !
Mr.Sudhir Shinde had promised that I will be updated on my case today by 12:00 pm , however
No one called . Dealing with u guys is a sad experience .
Please close the business if you can not handle it !
_____ From: Sameer [ Sent: Friday, February 10, 2006 7:54 PM To: 'Email User' Subject: -- Escalation - call not attended --
ID:
Called customer care – Rupali – the executive says that my case has not bee attended .
Escalated to supervisor – Sudhir Shinde - he agreed – gave another timelimit for further 24 hours !
I stooped the service 3 months back because of pathetic support and now after
Trying again – found net not working on day 1 !
People are giving 24 hour limits and doing nothing about it at all .
Sudhir has told me that by 12 tomorrow I will get feedback – as to why my case was not attended !
I paid money – where the hell is ur service????
Why does it take days for someone to attend my call , even though I am there in the heart of delhi ?
It leaves no choice for me , but to call every day , and try to find someone with a bit of responsible attitude.
I acknowledge your only talk and no support / service attitude ! Please work to get my connection working .
Sameer
Date: Sun, 23 Oct 2005 22:14:01 -0700 (PDT) From: "sameer " < AT yahoo.com> Add to Address Book Add Mobile Alert Subject: RE: 2377163 , 2357672, 2386223 ,2416212,2425385 -any more cases??? To: "Customer Service" <Email User> CC: Email User, Email User, Email User, Email User, Email User, Email User, Email User, Email User, Email User, Email User, Email User, Email User, Email User, Email User, Email User Your mails and concerns are highly appreciated . I am your valued customer and that my deactivated account's refund is being handled on priority by the resolutions team is a great honor bestowed upon me . Please read your mail and tell me what is the time line - when i get the refund ! Writing sweet words and getting nowhere is what ur mails are all about ! Why am i sending mails upon mails and noone has the courage to contact me !!!! In past 28 days i had 6 case ids , where every one of them was closed without my knowledge and without a resolution ! Every other day i would call to get some ass giving one or the other excuse ! As a customer - what am i supposed to do with u guys? Now u will send me a mail , showing empathy and all the customer care greasy language . But no resolution ! NO "RESOLUTION" ! I am sure this word does not exist in ur dictionary !
Looking at the sheer number of mails i have written to you - i understand that no one out there cares for anything ! Customer Service <Email User> wrote: Dear Mr. Sameer,
We take the opportunity to apologize for the inconvenience caused to you - with regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were.
We appreciate your concern in providing us your views on our service which is a valuable input for us to improvise on the way we function.
We would like to emphasize on the fact that you are a valuable customer to us and request you to grant us an opportunity to serve you better.
It is our constant endeavor to serve our customers to their satisfaction. With all the credibility that every Tata product offers we can assure you, our best inputs to keep up with your expectations.
We would like to inform you that your request for deactivation of account is being handled on priority basis by the resolution team and they will revert back to you at the earliest. Your Complaint Number is: 2425385. Our team would be giving you a call with regards to the same.
For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm (the link contains the location wise contact numbers) or mail us on Email User. We will be delighted to assist you.
Warm Regards,
Customer Service TATA Indicom. -----Original Message----- From: sameer [mailto: Email User] Sent: Saturday, October 22, 2005 10:55 AM To: Customer Service Cc: Email User; Email User; Email User; Email User; Email User; Email User; Email User Subject: RE: 2377163 , 2357672, 2386223 ,2416212 - hey robo !! You are right - i showed my concern - and got nowhere ! Here are my view on how u can avoid the same in future : 1. Close this business if u can not manage . 2. Stop employing robots on mail service. 3. Give ur employees their eyes and ears back so that if they want to hear or read , they can do that ! 4 . Register the word "relevant/concerned" department with ISI , as it is very secretive and nowhere to be seen !
When a customer suffers , because of ur fakeness and apparent stupid approach to his issues/Problems - learn to be bold and go all the way to resolve the issues .
Please frame it and put it on every managerial desk !
And as u were never sure when my net will be up and running - i understand that u won't ever know when i get my money back either ! Such a pity , that i thought u guys can deliver what u promise !!
Customer Service <Email User> wrote: Dear Mr. Sameer,
We regret the inconvenience caused to you which lead you to discontinue your Broadband Services.
With reference to your mail, we would like to inform you that your request for deactivation of account is being handled by the concerned team and they will revert back to you at the earliest. Your Complaint Number is: 2425385. Our team would be giving you a call with regards to the same. We appreciate your concern in providing us your views on our service which is a valuable input for us to improvise on the way we function.
For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm (the link contains the location wise contact numbers) or mail us on Email User. We will be delighted to assist you.
Warm Regards,
Customer Service TATA Indicom. -----Original Message----- From: Email User [ mailto:Email User] Sent: Wednesday, October 19, 2005 4:37 PM To: Customer Service Subject: Fw: 2377163 , 2357672, 2386223 ,2416212 - hey robo !! FYNA Regards Anadita ----- Forwarded by Customer Care Delhi/CC/DEL-CCE/DL/TTSL on 10/19/2005 04:32 PM -----
sameer < @ya hoo.com> To Customer Service 10/19/2005 01:59 <Email User> AM cc Subject RE: 2377163 , 2357672, 2386223 ,2416212 - hey robo !!
; ;
&nbs p; ;
Please do not apologize . I apologize for sending mails to such stupid fools as u all . the only thing i get is apology and vague comments - NO RESOLUTION ! 27 TH SEP - TODAY - 19 TH OCT - NO SERVICE . HELLO !! IS SOMEONE ALIVE THERE - OR JUST ROBOTS - DOING COPY PASTE JOBS!!!! Customer Service <Email User> wrote: Dear Mr.Sameer, We regret the inconvenience caused. We take the opportunity to apologize for the inconvenience caused to you - with regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were. We appreciate your concern in providing us your views on our service which is a valuable input for us to improvise on the way we function. We would like to emphasize on the fact that you are a valuable customer to us and request you to grant us an opportunity to serve you better. It is our constant endeavor to serve our customers to their satisfaction. With all the credibility that every Tata product offers we can assure you, our best inputs to keep up with your expectations. Thank you for your time and patience. Warm Regards Customer Service TATA Indicom -----Original Message----- From: sameer [ mailto: Email User] Sent: Saturday, October 15, 2005 12:58 PM To: Customer Service Cc: Email User; Email User; Subject: RE: 2377163 , 2357672, 2386223 ,2416212.- bargain!!!! I might reconsider if u can send in 3 months free internet , without a days delay( with no interruptions) ! Lets see how far u can go for your customer . For all the money and time i have spent , begging u to help me , i now want toknow , as to how much truth is behind ur crocodile tears ! Customer Service <Email User> wrote: Dear Mr., Thank you for allowing us to be at your service.We sincerely apologize for the inconvenience caused to you in this regard.We would like to emphasize on the fact that you are a valuable customer to us and request you to grant us an opportunity to serve you better. With reference to your email,we would like to inform you that your request for the refund has been forwarded to the concerned team. We will get back to you with the feedback at the earliest. Thank you for time and patience. For any further assistance, please feel free to contact Customer Service < http://internet.vsnl.com/contact/customercare.htm> or mail us on Email User. We will be delighted to assist you. Warm Regards, Customer Service, TATA Indicom. -----Original Message----- From: sameer [ mailto: Email User] Sent: Thursday, October 13, 2005 2:01 PM To: Customer Service Cc: Email User; Email User; Subject: RE: 2377163 , 2357672, 2386223 ,2416212.- ISSUE REFUND - URGENT !!!! Please issue refund immediately ! There is no further scope for negotiations or apologies ! TATA VSNL has failed in providing a proper feedback and that too after repeat reminders . Such inefficiency is unacceptable ! Please do not send copy paste mails any further . Just refund the amount and take ur cable and junk from my place . Starting 27 Sep - today - 13 Oct - ur service is down - it is a matter of utter shame that no one out there has the guts to take up this issue and provide an urgent resolution . U people just keep adding and closing cases to better ur own closures ! Pathetic company -this !! Customer Service <Email User> wrote: Dear Mr. Sameer, We understand the inconvenience caused to you due to the error 691 concern. With reference to your mail, we would like to inform you that your concern regarding error 691 is being handled on priority basis by the resolution team and they will revert back to you at the earliest. Your Complaint Number is: 2416212. Your patience and cooperation is highly appreciated in this regard. For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm (the link contains the location wise contact numbers) or mail us on Email User We will be delighted to assist you. Warm Regards, Customer Service TATA Indicom. -----Original Message----- From: sameer [ mailto: Email User] Sent: Tuesday, October 11, 2005 11:09 AM To: sameer; Customer Service; Email User; Cc: Customer Service; Email User; Subject: Re: 2377163 , 2357672, 2386223 - vsnl blues !! Your connection gives error 691 , starting today morning , and won't connect at all ! In past 10 days i have used ur line just once , and hence i deserve an answer .I paid for a whole month , for 256 kbps speed , which i did not get ! Please update me on the proceedings . The services given by TATA-VSNL are a sad affair ! sameer < Email User> wrote: Tripuresh Tiwari , an engineer , called up saying that the net is finally working ! According to him , it is his 3 rd visit , and other than that he has no information on my case .As i am totally dissatisfied with the support promised by tata vsnl . Hence take back the connection and refund the money on priority .I have no wish to continue with your services , which have added more frustration than solutions . sameer < Email User> wrote: Goodmorning ! Oct 8 th '05 Net is till not working and the committment made by Outbound executive -Miss Megha Tiwari has failed !! The issue is all the more strange as i m here at the heart of delhi , and despite being told repeatedly that the net will be up and running in next.. next... next 24, next 24 .. next 24 .. hours , no one has lifted their fingers to resolve the issue !It is obvious , that noone has any control over their field operations .The complaint has been going on since Oct 27 th'05 , and has been closed twice wrongly, without confirming from me , if the issue was ever resolved . The lack of co ordination , clearly indicates lousy management . sameer < Email User> wrote: Hi ! Goodmorning ! Net is still not working and hence i m on mtnl . I opened my mail box to find a mail marked to Mr.Singh . It seems i m not the only one who has such great experiences with the ultimate support u have been giving ! My condolence to Mr.Singh , as the poor chap is going through the same process of utter frustration ! The mail is copied below! Dear Mr. Singh , This is with reference to your communication regarding your Tata Indicom connection. We value your membership highly and we would not like to lose your patronage. We would like to inform you that we have forwarded your request to the BroadBand department .Our executived will contact you within 24 hrs. You are a privileged member of Tata Teleservices, which is reputed for its good business and ethical practices in the country. (HA HA HA HA ) We apologize for the inconvenience experienced by you . Should you require any further assistance, please write to us at Warm regards Anadita Bharal Customer Care As you can see , this mail drips of professional , well stated words , that lead nowhere and offer no solution ! Can i have my money back now ????????? sameer < Email User> wrote:
Recieved this mail - RE: 2377163 , 2357672, 2386223 - Awesome net not working still experience!!! !!! & amp; nbsp;
Subject: & nbsp; Date: Thu, 6 Oct 2005 15:15:26 +0530
From: "Customer Service" <Email User> View Contact Details View Contact Details Add Mobile Alert
To: "sameer " < AT yahoo.com>
Dear Mr., We understand the inconvenience caused to you due to the no link concern. With reference to your mail, we would like to inform you that your concern regarding no link has been notified to the resolution team and they will revert back to you at the earliest. Your Complaint Number is: 2386223. Your patience and cooperation is highly appreciated in this regard. For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm (the link contains the location wise contact numbers) or mail us on Email User We will be delighted to assist you. Warm Regards, Customer Service TATA Indicom. I wonder how such rediculous claims can be made after ignoring the calls i have made to the pune center and wasting 150 rupees on calling them to clear their own mess. I know i stay in Delhi and that is very far from Mars , from where someone , someday will come to resove the issue ! Till then i will use my mtnl line at 12.5 kbps . -----Original Message----- From: sameer [ mailto: Email User] Sent: Wednesday, October 05, 2005 1:30 PM To: sameer; Customer Service; Email User; Cc: Customer Service; Email User; Subject: Re: 2377163 , 2357672, 2386223 - Awesome experience!!! After sending the letter yesterday , today i recieved a mail reply for a previous letter - totally ignoring the latest developments . The copy is given below !! As you can see that it is all a copy paste job rather than a letter which means anything at all . Customer Service <Email User> wrote: Dear Mr., We regret for the inconvenience caused to you. With reference to your email, we would like to inform you that your concern has been notified to the resolution team. Our executives are working on your issue on high priority basis. We will get back to you with the feedback at the earliest. Thank you for your time and patience. For any further assistance, please feel free to contact Customer Service < http://internet.vsnl.com/contact/customercare.htm> or mail us on Email User . We will be delighted to assist you. Warm Regards, Customer Service, TATA Indicom. My reply is : It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !! sameer < Email User> wrote: The net is down from the past 4 days now and this is what happened on call with Tata customer support team !! Miss Megha Tiwari called up from the out bound department , saying that she will follow my case-- that was on the 2 nd oct . Today - oct 4 th , upon calling tata indicom ,Shina told me that the case 2357672 is closed and that a lineman cleared the fault last evening . Mr. Sumit , The team Leader , says " i do not have any mail id other than cutome service " He commited that the issue will be resolved and only then the case will be closed this tme . He does manage to hold fort ,even when his pants are down on the ground . He smiles and says - "i never said that !!" I wonder how come such people are working at Tata ??And when i told him that he should take responsibility , he just gave the above script , thrice again ! Lijo Matthew , The manager was not available at office . Sumit , refused to divulge the manager's contact id . Hemant Lavanya is the team manager , and was not there either .It is obvious that the ownership is lacking , and customer's have to call again and again and run after people to get the expected support / services . Sumit said that the same outbound team will contact me tomorrow . without committing , a call back himself . He was categoric in saying that he will not call me up , himself ! Awesome Support This !!!! 2386223 - is the new case id . Ok !
Yahoo! for Good Click here to donate to the Hurricane Katrina relief effort. Yahoo! for Good Click here to donate to the Hurricane Katrina relief effort. sameer < Email User> wrote: Dear All , After sending u the mail , last night from home , the password failed to Work ! This means that that my mails are read by someone ! Great ! But my office internet is still working , so the poor customer is back again . I woke up this morning , thinking that the problem may have got rectified , but NO . So i called up . Deepti was cool , gave me the steps , but as i was on same line talking to her , so i had to disconnect . I called again , and found Sami ! , nice chap , committed that my case will be forwrded to the relevant departmant , blah blah , and even changed my password on my request - it is tata123 . I tried the net on my mtnl line to find that this password does not work !! I called again the third time , and Ajay picked the phone and told me that unless i verified everything all over again , i won't get any help . He was told to help , but he refused . So i told him what i think of the support , hearing all that he disconnected my call!! I called again , this time it was Shailesh , and he said that no manager was there . There were 3 events logged for today , one by deepti , and 2 others by sami , none by Ajay ! No person was available , as told to me , who could take my escalation . Shailesh assured me again that the net will start working as he will escalate to the relevant department !! The net was down for 6 days , and now password has gone Kaput too?? Hail ! Tata /Vsnl broadband Services !! The process sucks big time !!! Sameer sameer < Email User> wrote: Dear All - i have reached home and ur connection is dead. i m on mtnl line again , as for past 5 days now ! No ; Im in delhi - not in baghdad! But as the engineer is coming over from Mars , he will take time . It feels awesome when with 52 kbps mtnl line the pages snap open in just 2 minutes flat !!! I feel so greatful to u guys that at least my id and password are active !! Please convey my regards to Sumit , Amit , Sumit ( Team Leader) , Megha Tiwari , and all those who make it work so wonderfully!! sameer < Email User> wrote: After sending the letter yesterday , today i recieved a mail reply for a previous letter - totally ignoring the latest developments . The copy is given below !! As you can see that it is all a copy paste job rather than a letter which means anything at all . Customer Service <Email User> wrote: Dear Mr., We regret for the inconvenience caused to you. With reference to your email, we would like to inform you that your concern has been notified to the resolution team. Our executives are working on your issue on high priority basis. We will get back to you with the feedback at the earliest. Thank you for your time and patience. For any further assistance, please feel free to contact Customer Service < http://internet.vsnl.com/contact/customercare.htm> or mail us on Email User . We will be delighted to assist you. Warm Regards, Customer Service, TATA Indicom. My reply is : It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !! sameer < Email User> wrote: The net is down from the past 4 days now and this is what happened on call with Tata customer support team !! Miss Megha Tiwari called up from the out bound department , saying that she will follow my case-- that was on the 2 nd oct . Today - oct 4 th , upon calling tata indicom ,Shina told me that the case 2357672 is closed and that a lineman cleared the fault last evening . Mr. Sumit , The team Leader , says " i do not have any mail id other than cutome service " He commited that the issue will be resolved and only then the case will be closed this tme . He does manage to hold fort ,even when his pants are down on the ground . He smiles and says - "i never said that !!" I wonder how come such people are working at Tata ??And when i told him that he should take responsibility , he just gave the above script , thrice again ! Lijo Matthew , The manager was not available at office . Sumit , refused to divulge the manager's contact id . Hemant Lavanya is the team manager , and was not there either .It is obvious that the ownership is lacking , and customer's have to call again and again and run after people to get the expected support / services . Sumit said that the same outbound team will contact me tomorrow . without committing , a call back himself . He was categoric in saying that he will not call me up , himself ! Awesome Support This !!!! 2386223 - is the new case id . Ok !
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