Sears

to be repaired to the location on Sullivan Rd in College Park GA.

Promised repair date 4/18/06.

As of 6/7/06, no product available.

$/11; contacted to authorize $200 in repair over phone, which I did.

4/18, contacted Sullivan Rd location, informed lawn mower "repaired and in transit". Visited location 3 more time, because phone number given by 1-8004MYHOME (sears toll free) was never answered. Called toll free number more than 10 times; "repaired and in transit".

Visited Sullivan Rd. Spoke to Juwanda in Tucker; told she would find. Never contacted.

Contacted 1-8004MYHOME again; reached Ken in "recovery" promised a call that day. Called at 10 PM, promised resolution by 6/606.

Never called again.

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Michael D. Spring

Email User