DO NOT BUY A KING KOIL MATTRESS! PLEASE READ! NOT A FORWARD.

Good Evening everyone…..

This is a letter for awareness. I want everyone to be aware of what half-ass service the bedding company King Koil has and the way they deal with their customers.

This is merely a warning letter. I want everyone to know what they are dealing with before purchasing a mattress through them and see how you get blown off after spending a thousand dollars on their defective work.

Back in late October of 2005 – I purchased a $900 King Koil pillow top king size mattress. Was perfect for the first month – then started to cave in the middle. It is now June. Eight months later. This bed has literally caved completely in the middle. In the morning you wake up with any person or animal on the bed – in the middle piled on top of each other, and when you have a 70lb dog – this is not considered comfortable.

So at the end of April I made a service call, and finally after the 3rd week in May I had someone out to my house. He hadn't been in the room 5 seconds when he said, "Yup this is defiantly defective." Then he started to look closer. He pointed to the bottom of my mattress where there were three small blood stains, all smaller then a dime. Then he said to me, "I'm sorry but I can't put in a warranty call because they will consider this unusable." After bickering back & forth for a few (honestly – anyone out there – have you EVER seen a completely clean mattress??? Most are worse then that!) he explained that this is some mattress companies' way of not honoring a warranty – meaning they can keep the profit and screw the customer.

This was literally baffling for me. I could not believe that this could really be a total disregard for the customer. So I wrote King Koil directly (or so I thought), and left numerous messages on their phone system. Well I received a call a few days later from an extremely rude woman who ignored me every time I asked her name. So I asked her straight out about three times if they were going to sell this mattress again. She stated that the mattress would not be used again. SO WHY CAN'T YOU TAKE IT BACK? Instead she agreed that she was snubbing her nose up at her companies' bad workmanship. She stated that it was ILLIGAL for her to take this product back. It is funny that Serta would have taken it back. I guess we should get them for legal issues. At least they care for their customer.

I want every one to know how this company treats their customer, including this company (they were sent a copy of this as well). If you go on Better Business Bureau their smaller stores all have a few complaints, including the place where that rude woman called from (caller id is so great). For some reason their corporate office has absolutely no contacts. It all goes through this horrible Miami store.

If you are smart – stay away from this dreadful company. I gave them so many chances to make this right – and every attempt was either ignored or snubbed at. It is companies like this that make it hard for the consumer to be happy. When you are spending a hefty amount on a new mattress that you will be using every day – it is hard when the company has a total disregard for the customer (and says in a snobbish way, "well you should have bought a mattress cover.") Even after telling her that I purchased the recommended cover – but it felt like sleeping on tin foil. Total disregard.

Any questions – please feel free to contact me using any of the below means. BUYER BEWARE!!!! TELL YOUR FRIENDS!

Brian

(561)951-2sss