DHL Complaint of Poor Requirements

I am very disappointed in DHL. First, their competitor FEDEX did a great job in handling a very similar package to the exact location recently. A package sent internationally was sent with no issues, and with no customs paperwork requirements. It was a large package, a gift in fact, very similar to the one I was trying to send.

My situation:

I took the package items to a local pack and ship location. The employee actually packed the items into a box and said DHL was the best way to send the package. There was no mention of customs paperwork. So, I trusted the employee at the pack and ship, and I trusted DHL to send my package to the international location. However, I come to realize that the package was returned because customs papers were not filled out for this package. Therefore, my father will did NOT receive his gift for his 60th birthday.

I am very disappointed.

If DHL requires certain paperwork for certain locations, they should add warnings to their services that alarm customers and local shipping employees of international packages to certain areas, that all packages must have customs paperwork. How would anyone know to fill them out?

DHL should research why FEDEX does not require customs paperwork so they can avoid these in the future. Or maybe, DHL should close their doors and shut down!

When I called this morning to find out where my package was, the customer service lady was rude and patronizing. She kept cutting me off on the phone too!

After the call, I went to DHL's website to file a complaint, but they have a maxiumum character in their comments box, so you can only write about 2 sentences. How can anyone fully explain their situation in 2 sentences? Even the best writers can't file a complaint in such a concise manner!

I am so outraged!

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