Hydroderm - Increase Your Health Rip Off

Unfortunately, I learned of this "scam" too late. Should have done my research first! I ordered the "free trial" of a Hydroderm cream to reduce the appearance of cellulite and paid for the shipping and handling at $4.95. However, later learned I was charged $59.00 because I did not return it within the 30 day trial period. This condition was in the finest print possible in their offer (actually, I never did find the fine print but from reading other's complaints on this, it is in there somewhere).

When I emailed about getting a refund, I found it interesting the "auto-reply" message explained why I was charged for something other than shipping and handling. I guess they know what they are doing. Here is the email reply I received....

Dear Valued Customer,

Thank you for your recent inquiry with Hydroderm Beverly Hills Customer

Support.

This is to confirm that we have received and processed your request to

cancel your Hydroderm VIP Membership. Your membership has been

cancelled effective [6/6/06], and no further Hydroderm orders will be shipped

to you in the future.

Our records indicate that at this time we have not received the

returned product from you, nor have we received a request for an RMA of this

product. Since your return of the trial product was not confirmed PRIOR

to end of your 30 day Free trial period, you have been billed the super

low price of $[59.00] for the trial.

Please do not return the trial shipment since your trial period has

ended, and your shipment is no longer eligible for a refund. It is yours

to keep with no further obligation.

Our customer service line is available for any further questions

regarding your Hydroderm Account.

Note: It is the customers' responsibility to verify if they have other

active auto-ship subscriptions. You will need to cancel the memberships

separately.

If you wish to reactivate your account in the future, you may log in to

our website and click on 'My Account' to reactivate your membership. If

you no longer have your login information, simply enter your email

address as instructed in the login page, and we will send you your login

information.

For answers to Frequently Asked Questions, visit our website:

http://www.hydroderm.com.

If we can provide you with further assistance, please contact us at

Email User or call us Toll Free: 1-888-460-5888, 6am to 5pm,

Monday - Friday (PST).

Regards,

Hydroderm.com

Customer Support Team!

I will NEVER do any business with them again and they should be stopped - somehow!

Denise

__________________________________________________

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Actually, it is even worse. I went to their website, where I carefully read (and printed out) the fine print. The terms and conditions BEFORE I signed up said "You will be billed the super low price of $49.95 at the end of your 30-day trial period..." After I signed up, it said "You will be billed the super low price of $84.00 at the end of your trial period... It went up $34 after they had my credit card info...!