Capital One

In April I used the web page to do an ACH for my payment. The process was

normal, easy to understand with the typical questions. The problem is that

I guess the information I typed in was incorrect. I did not notice that the

ACH did not go through until I noticed this month that the second one I

asked to have done did not go through. I called my bank and they informed

me that no one tried to ACH my account on the dates I asked to have it done.

I then called the customer service number at Capital One, they informed me

that both ACH’s did not go through because of improper information.

This was amazing that he was able to give this information, because of the 6

items I received from Capital One in the mail not one mentioned that my ACH

payment never went through, in fact all 6 were ads for different types of

loans. Of the 12 e-mails from Capital One I received this week only one

pertained to my account, and that was to say my statement is now available

on line. This was totally amazing, no one could send an e-mail or a letter,

but the company could send advertisements at an insane rate. When I called

I asked why no one let me know that the ACH did not go through, and I was

informed that Capital One does not let people know when a payment does not

go through. In fact he told me the only time they would contact a customer

is when the account became seriously delinquent. So that means the only

time Capital One contacts someone is when they are in collections. I am so

glad that Capital One cares for their customers.

I am sure that one of the 21,000 employees could have taken the time to

write an e-mail or send a letter telling me that the ACH did not go through.

Not to mention I am sure that the cost is not that great you have already

off set the cost of the stamp and wage with the $29.00 charge for Late

Payment.

Now I know that I should have noticed that on the statement that the payment

did not go through and yes that is my fault, but I would have thought that

somewhere in a company that made 12 million dollars could send something to

let me know. The company I work for even does that, I send people a form

letter informing them that there was a problem with their ACH. It is

amazing it is a form letter it takes maybe 2 minutes to send the letter out.

The cost is not that great maybe a $1 at the most. Which after the late fee

still gives the gross profit of $28.00. Then there is the Good Will

involved, I would tell people how great Capital One was to let me know that

there was a problem. But instead I can tell them that Capital One has the

“Big Hassle” credit card. So since this has occurred you have now made

$58.00 and done nothing for it, what a great business, I am shocked that

2005 sales were only 12 million.

Comment On This

CAPITAL ONE TOOK TWO PAYMENTS OUT OF MY BANK ACCOUNT OD OVER $200 I GOT A HOLD OF CAPITAL ONE IN WHICH WE DID A 3 WAY CALL ME,MY BANK AND A REP FROM CAPITAL ONE CAPITAL ONE TOLD MY BANK THAT THEY WERE GOING TO SENT ME BACK ONE OF MY $200 THRU ACH AND A PAYMENT OF FOR OVER DRAFTING ME AT THE BANK WISH ME LUCK 'NEVER DO PHONE IN PAYMENT NO SPEAKY ENGLISH GET IT