Bumper Guard Purchased from Truck Addons.com

Truckaddons.com is the web based division of Trailblazers Inc. and is located at:

Trail Blazers

1098 East New Circle Rd.

Lexington, Ky. 40505

Lexington retail store and corporate headquarters

This business apparently works in conjunction with auto and truck accessory warehouse businesses throughout the country to distribute the products they list on their website. I recently bought a bumper guard for my H3 from them that came to me damaged. I contacted the people at Truck Add Ons as soon as I noticed the damage. There is no one person listed on their website to contact so I wrote to the salesman. I was told that I should contact the freight company first because it was probably their fault. When I did this, the freight company wanted to know the cost of the merchandise in question and an invoice verifying the value of the bumper guard. Since I didn’t receive an invoice from either Truck Add Ons, Trailblazers or the warehouse (Keystone Automotive), I again wrote to Truck Add Ons and requested an invoice so that I could file my claim with the freight company. I didn’t like the fact that I had to do this because I didn’t really feel the freight company was at fault because the damage was under the factory protective wrapping and it did not correspond to any external signs of shipping carton abuse. After at least three emails to different people at the retailer’s, and a salesman who outright lied to me about talking to me about the matter, they finally sent me an invoice via email. It was the size of a postage stamp and barely legible. I was livid. I am somewhat computer savvy so I was able to take the file into a program and blow it up only to find areas that had been blacked out. I submitted it to the freight company anyway to complete my claim but I also reiterated that I didn’t think they were to blame for the reasons stated earlier. During the fight to obtain an invoice, I made the statement that I was going to contact the Better Business Bureau and report their indifference to my request which they said had every right to do; so I did. Since that time I have received letters from both the BBB and the freight company. The freight company denied my claim because their investigation could not see how the damage was their fault since it was under the original factory protective wrapping and it did not correspond with any carton damage. Obviously the only investigation the freight company performed was to read the claim I submitted stating I didn’t feel they were culpable. I also got a letter from the BBB stating that Trail Blazers had not responded to their inquiry about my complaint so they were going to close my complaint noting that they didn’t respond but realizing that sometimes companies contact the consumers directly and don’t let them know. Well, guess who never responded? I emailed them again informing them that the freight company had denied my claim and rightfully so. I asked what was going to happen next about my damaged bumper guard and I have yet to hear from them. Last but not least and I hesitate to mention it except that since I find I can’t trust this company I feel I must, they don’t include the freight in their grand total purchase price on the web. I found this out because I use a web protected credit card account and I only authorized the amount on the web invoice. When I didn’t receive the bumper guard for approximately 5 weeks, I inquired about its status. The salesman told me that the credit card wouldn’t allow him to charge the full amount it only allowed him to charge $200.00 which I thought strange because I had authorized $362.90, the amount on the shopping cart invoice. He told me this happens sometimes and he would try again. Eventually, I had to authorize a balance to have them ship my bumper guard. After I had a chance to review my credit card account, I found that I was finally charged $461.90 for my purchase. When I inquired I was told that there is a blurb in red letters on their website that states there will be a $99. shipping charge on all grill guards. Well, there is but you don’t have to access that page to view or order the bumper guard. I hesitated to mention this part because I should have looked a little closer before I ordered but as I told them, I have had nothing but positive experiences purchasing over the web before I ran into them. I just want to have a forum where people can see the type of business practices this company utilizes and let them decide if it is ethical. It certainly isn’t customer friendly.

Jay A. Shank

44 Cornell Drive

Hanover, PA 17331

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Oh I totally agree. Please check all reviews and look at all the complaints with the BBB! Unbelievable... Customer service is by far the worst I have ever dealt with. They will get your phone number from your invoice and harass you..I am speechless...

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Your not the only one.

I placed an order for a Truxedo Tonneau Trax Soft Roll Up Tonneau Cover on the morning 11-30-09. I needed to call back my sales person Bobby after placing the order with some questions about price and to let him know the wrong size cover had been ordered. I need the cover for the new style Chevy instead of the old style which he had ordered. I called the first time and got his voice mail and left a message. I called back a second time and third time and was sent to his voicemail again. I was being consistent with calling because I wanted to try and catch the mistake before anything was shipped out to me. I started researching the company online and there were many terrible reviews about this company. Combining this information with the lack of customer service I wanted to cancel right away. I called the company and spoke with the first person who answered the phone named Michelle. I asked her to cancel my order and she placed this request for me. She stated "I can not cancel this order but I can request it." I receved no emails about my order or anything stating the order was cancelled. I called back the next day 12/1/09 to get the status on the cancellation and the person who answered the phone (did not get her name) asked if I had cancelled online or over the phone. When I answered over the phone she said that the only way for me to cancel was online?!?!? I told her I was not told that, that Michelle was supposed to be taking care of this for me. She said I don't know why she told you that because she shouldn't have. The only way to cancel is online. I could not believe what I was hearing. I then asked her to transfer me to Michelle. Michelle stated that the policy for online cancellations only had just started that day and since I called the day before I was ok. She said that my cancellation request it had been sent to the purchasing dept. for approval therefore I thought my request was being processed and my card would not be charged and the order would not be shipped. I thought that I had taken the necessary measures to have my order cancelled. The charge was still pending on my credit card but not posted. Today 12-4-09 I checked my bank online and the charge had posted!!!!!! I called the company as soon as they opened and spoke with Tracy, she said the item had shipped and would be here today!?!?! I explained to her everything I did to cancel this order and she said they could not cancel it in time. Even though the item had been ordered and cancelled within a 2 hour period! I cancelled the order on 11/30/09 and the item was not actually cancelled until 12/2/09 therefore the manufacturer shipped the item. I do not understand why they could not place a call to the manufacturer to let them know the order is cancelled, DO NOT SHIP! I can not believe how this company conducts business!! This is the worst customer service I have ever dealt with in my life!!! So now this 40lb box is supposed to arrive at my house today and Tracy said my options are to refuse delivery or to accept delivery and PAY to have it shipped back! This company deserves to be SHUT DOWN!!!

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100% agree. Had I googled this "review TruckAddOns" prior to ordering from them - I NEVER WOULD HAVE. Absolute elementary web based ordering/statusing application. Zero response to 2 emails. For a company touting 95% of 1 million items in stock and shipped from Lexington, KY (5 hrs from me) it took 2 weeks to get a set of small brackets. Not an efficient internet operation. No customer service. There are enough competitors that it is not worth the few dollars you may save to use these folks that, in their internet business, have absolutly forgotten who got them where they are.