Complaints.com

From: Message Author
Date: Monday, 31-Jul-06 17:24:47 CDT

Business Info

Friday, July 28, 2006

 

Norwegian Dawn Cruise Ship

 

To whom this may concern:

 

Our cruise date was July 15 2006, to July 22, 2006

Stateroom number 9505 – Mark & Sondra Snow

 

This trip was our honeymoon/anniversary. Much awaited for, saved for, planned for.

It started with much excitement and enthusiasm. Soon halted by such terrible behavior by your crewmembers. Treated with such rudeness, lack of caring and lack of concern.

 

As the week progressed, we hoped for an improvement in the situation. We both became more disappointed as time went by. We are not drinkers of alcohol and by that fact; we were treated as second-class guests.

 

The food was many times cold. The texture of lobster was as if eating rubber. The service was so poor. Such rude people serving your guests. Such poor quality foods in all locations. The lack of respect in all your departments. Just unbearable!!! Unbelievable!!!

 

I became sea sick on Sunday. Went to the main desk and got some pills. They didn’t help much. So it was recommended to me to get the wristbands. Went to the galleria, asked 2 sales people if they had any, they jumped at me and said “NO” – followed by the fact that they were having problems with their computer. I then went to the front desk and asked them for the wristbands, to which they had and I bought. However, after wearing them both my hands swelled up so badly. I went and showed them to Mirjana, she took them back and gave me a credit for them. I thanked her, but it did nothing for the swelling, marks, pain and bruising. The next day the shop had a pile of wristbands.

 

I had glass in the bottom of my foot near the pool, went to the bar for help. Was told to go walk to the doctor. Unfortunately, I couldn’t walk with the pain. They just walked away and continued to serve their drinking customers.

 

While sitting near the pool we were asked if we wanted a drink, we said yes, some water or ice tea, they directed us where to go to get it ourselves or give them our room card/key to be charged for their services.

 

I was in the port call/perfume area. I wanted to smell a fragrance and there was no tester.

When I opened a tube to smell the cream, was immediately jumped on and told STOP…

Must buy first….

 

Went to the special – buy gold by the inch – it started at noon, I got there at 12:02 pm, they were already out.

 

 

 

We tried all week to get a reservation of any kind to eat dinner, but never was there an opening. Finally Carlos called our room and said we could come into ‘Salsa’. We got there at 7:30 PM, sat for about a half hour before even getting some coffee that we requested as soon as we sat down. Our main course didn’t come till 8:45 pm. My dinner was so gross I refused to eat it.

 

We tried to get on some tours, however they were always booked until the last day.

We finally were able to take a tour.

 

We did our very best to make the most of our week on this ship. This cruise was to be full of ‘happy’ memories. My husband has a terminal lung disease. This just might be our last trip together.

 

We tried to talk with several people who supposedly were in the management position.

However no one could or would do anything, except say ‘sorry’.

 

There were only ‘4’ people who helped keep our sanity:

Our ‘2’ room porters, Frank and Eduardo.

Also ‘2’ sales people, Hassan A. and Mirjana S.

 

I was on a cruise 3 years ago with Carnival. I was treated as to be of royalty. The food was excellent; the crew had wonderful attitudes and were always so polite and helpful.

I expected NCL to be a step or two above and was extremely disappointed.

 

NCL will forever be on our minds and in conversation with others, however all negatives.

At this point we would NOT recommend NCL to anyone.

 

We feel we have been mistreated poorly and unfairly. We feel the only recourse would be for you to refund our cruise amount of $1422.86.

We will take it upon ourselves the loss of money spent for the airlines, hotel for the previous night, and all that we bought on the NCL ship.

 

 

Sincerely disgusted guests,

 

Mark & Sondra Snow

74 W. Main St.

Lexington, Ohio 44904

419-884-5040

 

Our cruise date was July 15 2006, to July 22, 2006

Stateroom number 9505 – Mark & Sondra Snow