Complaints.com

From: Message Author
Date: Monday, 31-Jul-06 09:55:28 CDT

Business Info

Please do something about this company. They are out of control! I called in to receive internet service and the girl I spoke with added extra features on my program after I repeatedly told her not to. She then told me the only way to cancel it is to call in the next day, but I refused that answer until she finally agreed to take it off. When I called back later that night to double-check that she had taken it off, I spoke with another girl who confirmed that the unwanted service was still on the account. I told that girl to take it off, and after being placed on hold, she came back to tell me that she had taken the unwanted program off, but that she added another unwanted package. (I am under the impression that they are getting incentives for signing people up, legally or not.) At this point I told her that I wanted to speak with her supervisor, but she refused to do so. Her only excuse was, "I can't." And then, she HUNG UP ON ME! I called back and spoke with a supervisor, and explained what happened. He sent me to the retention department. I told him to not open the account and he said he wouldn't and that I wouldn't get charged. The following bank statement showed that they charged me for a month's worth of service. When I called to inquire, they informed me that they would credit the money back the next month. When the next statement came, they charged me for another month. I called back and a supervisor (after hours of yelling back and forth) agreed to credit back the second month and send me a check for the first month. After a couple months of never seeing this promised check, I called back last night. The person on the other end informed me that the matter was taken to corporate and that they decided that they would not be able to reimburse me for the 1st month. Conveniently for them, they decided not to inform me about this.

I've never dealt with a company with such horrendous business practice. My whole experience with them reeked of bad business, and it is scary to think that the Netzero employees signing people up for these services have total access to accounts, but yet hold no accountability. Please do something about this, as I am willing to bet my left arm, that it wouldn't take much digging for you to find that they are a company founded on a lack of morals and practicing with no regard of ethics.