COMPLAINTS for HELLO TUNES

Dear Sir/Mam,

I am Ashok Kumar Sharma using Airtel prepaid service mobile no. 9810255548.

I received a Free call from Airtel on 24th July 2006 Monday evening. No. 9871551010.

The call starts "Airtel offers.... " after this two words there is no Voice from other side, and suddenly I heard "Thank U" during the call I didn't touch any buttons on my phone. I just stay cool to here the audio to know the new offers.

Later I forgot the mater and suddenly 29th July 2006 morning I got an SMS "Your subscription for Hello Tunes has been updated. Dial 678 to select the latest songs as your Hello Tunes" sender:6781

Date&Time 29-July-2005 10:03 am

The next SMS was "Thank you for downloading Ya ali as your Hello Tune."

Sender :6782 Date &Time 10:11 am

In the same time my Talk time balance was reduced by 15 INR.

Why the Hello Tunes was selected for me without my option?

Why I loss 15 INR?

The Service provider did the mistake only.

When I called the customer care, he told to call 678 and cancel it. I was called 678 but there was not any option for cancel it. And my balance was reduced 30 INR. This is also a burden to us.

For my profession I have to keep a regular Hello Tune (tring..tring) only.

Your mistake cause harmful to my profession and I lost my talk time.

Therefore I request you to kindly see the mater immediately

and cancel my Hello Tunes Immediately

And this will ensure us to stay with AIRTEL.

Thanking you.

Regards,

Ashok Sharma