National Cellular Owners Association

Bought NCOA (National Cellular Owners Association) insurance for my

Palm/Handspring Treo 600.

The touchscreen on the phone broke when it hit the corner of a chair

while in my jacket pocket.

I sent my phone to a third party for repair service and have not

received it or a replacement phone back.

I have included the email correspondence that I have had with this

company. As anyone can see, I have given them more than enough time to

resolve this claim and they don't seem to have any trouble with the

validity of the claim. I have allowed them so much time that the Treo

600 is no longer made by Palm, and has been succeeded by two newer

models now.

It has now been over a year since the claim was filed that now they will

not respond to my repeated emails, and I haven't figured out a way to

get through past their phone system.

If anyone has had any luck getting a claim resolved with this company,

please let me know how you did it.

-Scott Reid

Email User

-------- Original Message --------

Subject: Re: Tricia/Scott Reid, Member #304488, Claim # 47361

Date: Sat, 15 Oct 2005 16:45:16 -0700

From: <Email User>

To: Customer Service Email User

References: Email User

It has been over a month since the last status update on my claim and

about 10 months since this claim was sent in. What is going on? The Treo

600 is no longer being manufactured so if your supplier is waiting for

more to be made then they are going to be waiting a long time. The Palm

Treo 650 is the successor to the Treo 600.

Please send a claim status update and contact phone number.

-Scott

www.buttonguy.org <http://www.buttonguy.org>

www.noticetheband.com <http://www.noticetheband.com>

*From:* Email User <Email User>

*To:* Customer Service Email User

*Sent:* Wednesday, August 31, 2005 9:21 PM

*Subject:* RE: Tricia/Scott Reid, Member #304488, Claim # 47361

I don't believe that the Treo 600 is available any longer. The Treo 650

is the new model that replaces it.

Treo 650

<http://wsf1.letstalk.com/inc/widgets/simplecart/productmapfeatures.htm/depId_1/pgId_100/prId_27762/productComingSoon_0/servicePrId_.htm> from

LetsTalk

http://web.palm.com/products/smartphones/treo650/index.jhtml

-Scott

www.buttonguy.org <http://www.buttonguy.org>

www.noticetheband.com <http://www.noticetheband.com>

----- Original Message -----

*From:* Customer Service Email User

*To:* Email User <Email User>

*Sent:* Tuesday, August 30, 2005 8:27 AM

*Subject:* RE: Tricia/Scott Reid, Member #304488, Claim # 47361

Our supplier is on back order for your phone. We are trying to

locate one for you. We will let you know as soon as we know.

Thank you,

Fred

NCOA Customer Service Agent

Phone: 800-654-5590

Fax: 561-470-1399

E-Mail: Email User

Email User

Website: www.ncoaweb.com <http://www.ncoaweb.com>

------------------------------------------------------------------------

*From:* Email User <Email User>

[Email User]

*Sent:* Sunday, August 28, 2005 10:00 PM

*To:* Customer Service

*Subject:* Fw: Tricia/Scott Reid, Member #304488, Claim # 47361

When was the replacement phone ordered, and what company was it

ordered from? Any news on the expected arrival date?

-Scott

www.buttonguy.org <http://www.buttonguy.org>

www.noticetheband.com <http://www.noticetheband.com>

----- Original Message -----

*From:* Customer Service Email User

*To:* Email User <Email User>

*Sent:* Wednesday, August 24, 2005 3:33 PM

*Subject:* RE: Tricia/Scott Reid, Member #304488, Claim # 47361

We have ordered a phone for you. It has not been received. I will

check on this and get back to you.

Thank you,

Fred

NCOA Customer Service Agent

Phone: 800-654-5590

Fax: 561-470-1399

E-Mail: Email User

Email User

Website: www.ncoaweb.com <http://www.ncoaweb.com>

------------------------------------------------------------------------

*From:* Email User <Email User>

[Email User]

*Sent:* Wednesday, August 24, 2005 3:42 AM

*To:* Customer Service

*Subject:* Tricia/Scott Reid, Member #304488, Claim # 47361

Hi,

I sent some previous emails to Susan, but I have not heard back

about the current status of my claim. Please send me an update as

soon as possible.

Thanks

-Scott

www.buttonguy.org <http://www.buttonguy.org>

www.noticetheband.com <http://www.noticetheband.com>

*From:* Scott <Email User>

*To:* Susan Email User

*Sent:* Sunday, August 14, 2005 10:06 PM

*Subject:* Re: Tricia/Scott Reid, Member #304488, Claim # 47361

Hi Susan,

I'm not sure if you got my previous message. I just wanted to get the

status of this claim.

-Scott

www.buttonguy.org <http://www.buttonguy.org>

www.noticetheband.com <http://www.noticetheband.com>

*From:* Scott <Email User>

*To:* Susan Email User

*Sent:* Tuesday, August 2, 2005 9:15 PM

*Subject:* Re: Tricia/Scott Reid, Member #304488, Claim # 47361

Hi Susan,

I just wanted to get an update on the status of my claim.

-Scott

www.buttonguy.org <http://www.buttonguy.org>

www.noticetheband.com <http://www.noticetheband.com>

----- Original Message -----

*From:* Susan Email User

*To:* Scott <Email User>

*Sent:* Friday, July 22, 2005 11:42 AM

*Subject:* Tricia/Scott Reid, Member #304488, Claim # 47361

We have sent your phone away. We will resolve this within the next

5-7 business days.

Thank you,

Susan

NCOA Customer Service Agent

Phone: 800-654-5590

Fax: 561-470-1399

E-mail: Email User

Email User

Website: www.joinncoa.net <http://www.joinncoa.net>

----- Original Message -----

From: <Email User>

To: "Customer Service" Email User

Sent: Monday, July 18, 2005 2:08 AM

Subject: Fw: Repair status request

Sending again.

-Scott

www.buttonguy.org

www.noticetheband.com

----- Original Message -----

From: <Email User>

To: "Customer Service" Email User

Sent: Wednesday, July 13, 2005 12:54 AM

Subject: Fw: Repair status request

I haven't heard back so I am resending this information without the

attached receipts.

-Scott

www.buttonguy.org

www.noticetheband.com

----- Original Message ----- From: <Email User>

To: "Customer Service" Email User

Sent: Tuesday, June 14, 2005 12:11 AM

Subject: Re: Repair status request

Membership Name: Scott Reid

Membership #: 1017470

Address:

****************

****************

Store: LetsTalk.com

Date of purchase: 5/20/04

I have included a copy of the original receipt

====info removed for privacy===

-Scott

www.buttonguy.org

www.noticetheband.com

----- Original Message ----- From: "Customer Service"

Email User

To: "Scott" <Email User>

Sent: Friday, June 03, 2005 10:14 AM

Subject: Re: Repair status request

> Please give me the name on the membership, complete address, cell phone

> number, store and date of cell phone purchase. I will be happy to

> look up

> your claim.

>

>

>

>

>

>

>

> Thank you,

>

> NCOA

> Customer Service

> E-mail: Email User

> Fax #: 561-470-1399

>

>

>

>

>

> ----- Original Message -----

> From: "Scott" <Email User>

> To: Email User

> Sent: Thursday, June 02, 2005 5:23 PM

> Subject: Repair status request

>

>

> Hi,

> I sent in a Palm Treo 600 in for repair about 6 months ago and still

> haven't

> got it back. Can I get an update of it's status please.

> Cell #760-224-7502

> Scott Reid

>

> www.buttonguy.org

>

>