Service not recieved but still being charged

Hi I saw your site and was freally hoping you could help me. My complaint is

as follows:

I was already with AOL and decided to upgrade from dial up to broadband. I

was told the modem would be sent but I never recieved the modem or any

letters/emails informing me they had attempted to deliver it. Shortly after

this I was charged whenever I wanted to access aol. I assumed that because

for one reason or another they had not sent the modem they had therefore

cancelled my broadband application and so instead of paying for a service I

had not recieved, they had rightly charged me per minute when I wanted to

access AOL.

I checked with my bank to ensure there were no direct debits to AOL which

there wasn't (I later found out payment was via monthly card purchase). I

then moved house and saw a bank statement which showed I was being charged

for AOL broadband despite the fact that AOL acknowledge I never recieved the

modem. So as well as being charged a monthly subscription for something I

never had I was also being charged per minute to dial AOL. I am having

problems cancelling this through my bank because rather cleverly AOL recieve

payment via card purchase meaning I can only cancel through them.

When I have phoned AOL I get through to India and they take it

upon themselves to tell me they will not cancel it and gave me no further

options. Because I have not been budgeting for these payments I am now

overdrawn and instead of paying