Miami Beach hotel experience

My husband and I recently returned from staying at the

Deauville Beach Resort in Miami Beach, FL, for four

nights. What a disappointment the hotel was! Some of

the people in our group (we occupied 300 rooms!) had

no shower heads in the bathrooms, some didn't get

clean towels, we got no clean glasses, the pool was

not heated as we had been led to believe, the cafe was

not open as information said it would be, the main

restaurant on New Year's Eve had only one bartender

and one waiter, one of the four elevators was out of

service the entire time, one of the other three

elevators didn't work properly.

We will never recommend this hotel to anyone!

L. Hart

PA

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Comment On This

RE:

Deauville Beach Resort

6701 Collins Avenue

Miami Beach, Florida 33141

To Whom It May Concern (all of your, I presume),

My first mistake was pulling into your driveway. I got out my car onto your slippery faux-marble stairs and was confronted with the hefty $20.00 a day Valet parking ticket. Twenty dollars a day to have your car vandalized, hit by a city bus, windows smashed out and other random people riding as passengers!!! WOW!!! I have never seen such un-professionalism! The worst part is that the hotel takes absolutely NO RESPONCIBILITY whatsoever!!! They allow people like �Henry� and his ��brother�� to run the show outside. They don�t even wear a uniform so handing your car keys to them is unreal!!! I have not even made it up to my room as yet. At this point I just wanted to leave! I truly believe that this hotel is on a list for demolition somewhere, but because it takes so long for the government�s tape to reach things you�re unaware. Upon checkout, after the bill was paid in full and after I had physically left the building�someone charged nearly $900.00 plus dollars to my discover card!!!! WHAT THE H#%&?????? This is not a good reflection on you and your hotel!!!!

A VERY ANGRY CUSTOMER!

Other minor complaints:

Marsite needed in pool�down to raw cement.

Electric outlets should really be in working condition

Rats and mice should either be charged full price or escorted from premises

A little warm�okay HOT water would be nice in a shower�I know it is a fairly new concept�

Terrazzo and water�can anyone say�LAWSUIT!

Just because The Beatles may have spent a night there 50 years ago, doesn�t mean you never wash that area again!!!