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Company: Re: ZoogsterCostumes.com

Category: Other

Located in Georgia, ordered online October 8th, 2005. Received confirmation of my order October 8, 2005. I was ordering two Halloween costumes for my sons. On 10/18/05, I received a package, but only one costume. On 10/24/05, after numerous tries, I finally got ahold of someone who told me that the second custome was not listed under my Customer No. I told her that I had the confirmation in my hand, and she then said it was "Out of Stock, Sorry". I asked how I go about returning the other one, and she said..."According to policy, Halloween Costumes cannot be returned after October 10, 2005." No one notified me that I would not be receiving this costume. In fact, I have the confirmation of my order which clearly states TWO costumes. If I had not called when I did, my son would have no Halloween Costume. Totally unacceptable way for a business to conduct itself.