mr clean capret cleaning in atlanta/ carpet cleaning

I called on a carpet cleaning company Mr. Clean of atlanta, and got a quote for cleaning berber carpet. I was told that they would be dry cleaned and when the gentleman came out here he steamed cleaned my carpets and soaked my carpets. At the time of payment he encouraged me to pay with cash to avoid paying taxes.That Night my carpets were still dirty. The manager Alan came out the next evening and

recleaned my carpets, soaking them again so bad the 3 days later areas were still wett. Called him out again to clean some spots, I was told by Alan that my house was very filthy and that I had the worst carpet you could have for kids and animals. He told me I had no real complaint for the first cleaning since my carpet was filthy. In trying to clean my spots, Alan cleaned several very well and others he made worse. This company does not have any customer service, they make it very difficult to deal with them. I have tried several time to contact the owner and the receptionist Nicole will not let me. They yell at you on the phone and do not listen to any of you concerns. I would not recommend this company to anyone.They are located at 2112 Peachford Cir, atlanta,Ga 30338

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I scheduled carpet cleaning with Atlanta Pro Cleaners, $89 for 7 areas w/free deodorizer, $55 Scotchguard for 7 areas, total of $144.

The gentlemen showed up with a portable industrial unit and a sales pitch - I can "deep clean" your carpet for $35 per area and guaranty it for 30 days. I had 3 stains that he said would not come out with the basic cleaning so I agreed to the terms, $300 for the lot.

Also, I had another company there to repair/stain my deck - ecoserve. This gentlemen said "is he cleaning your carpet with that machine?" "He isn't cleaning your carpet professionally - that's only surface cleaning." He asked the Atlanta Pro Cleaner gentlemen "how long will it take the carpet to dry? - Atlanta Pro Cleaner gentlemen said "2hrs." The ecoserve gentlemen said "the carpet was way too wet to dry in that amount of time."

It took about 2hrs for the gentlemen with Atlanta Pro Cleaners to finish the job. I asked him before he left - did you Scotchguard my carpet because I only saw you go over the carpet once with the machine. He said "of course, it's a 1 step process - it's clean and protected - guaranty for 30 days or will clean it again.

2hrs went by and still the carpet was soaked, not even a hint of becoming dry in the next day or so. I took out my Bissell (carpet cleaning machine) and pull up as much water as I could - it was dirty! So the "deep clean" didn't even "surface clean". I called the company and said that my carpet was not clean and send someone out to finish the job. The female that I was speaking to said that "we are finished for the day and can send someone out Monday morning". I again said that my carpet was dirty, it's damp and I will not be around Monday - it's a Holiday. She said "that's the best that I can do." I said that I wanted a refund since it's not clean. She said "I will send someone out tomorrow morning." Well, no one called or showed up - I wasn't happy to say the least. Monday morning, no one called or showed up so I called them. I spoke to a gentlemen (no one would give their names) - I said this is so-n-so calling about my carpet cleaning, explained what the issue was, etc. He said that he would send someone out in the morning - I've heard this line before. I said no, I do not want to do further business with your company - I'm not pleased with your lack of services. He said "that's the best I can do - you have a 30 day warranty and we will clean the carpet". I said - no, I'll have another company clean my carpet right - the 1st time. I requested a refund and he said "no, I believe your carpet is clean and it was clean whenever the man left your home so no refund will be given." I informed him that I would reverse the credit card charge. He said "go ahead and I'll put a lien on your home." What? Are you kidding me? He said "I will put a lien on your home". I informed him that I know my rights as a consumer and that he was unable to put a lien on my home since we did not have a contract. He said "I know my rights too and I'll put a lien on your home and take it." I couldn't believe what I was hearing - I said okay, but again, I'll be contacting my credit card company to reverse the charge. He said "okay" and hung up.

Please - do not use this company - Atlanta Pro Cleaners for any of their services.

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This carpet company (they go by several names and have multiple websites: Atlanta Pro Cleaners / www.carpetcleaningofatlanta.com and Mr. Clean and Pro Clean Atlanta http://carpetairductcleaning.com ) is 1/2 the price (even after they double the price on you) of other major players such as Stanley Steamer and Sears Carpet cleaning, but I am not sure it is worth it.

When I originally set up the appointment, I asked if I could leave a check for them (I have to be at work while they are at my house). They said no. I had to pay when they are finished. The technician today told me to my face today its because they always charge more. He said he wouldn't even clean a house for only $70.

The technician acted like he was raised by the mafia.

I was told by the office that I would pay by phone when they were finished. Well, instead, the technician sat in my driveway and waited for me to return from work. As soon as I was out of my car, he started saying that I cost him a day's work b/c he had been waiting on me to pay, and that usually they call the police on customers that take a long time to return from work, or they take something valuable from the house and you only get it back when you pay.

I am going to look carefully around my house this week to see if anything is missing.

All this company cares about is getting your money. This morning I called and asked for them to get the technician out of my house and to cancel because the price had doubled and the technician was being so rude, and they threw in a bunch of free stuff to get me to agree on the work.

Then, after I paid, I tried talking to the manager about how the technician had gotten even ruder, and he pretty much just hung up on me. So, before I paid, they stayed on the phone with me to work out a deal, after I paid, they had no interest at all.

It was a really horrible experience.