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mr clean capret cleaning in atlanta/ carpet cleaning

 
mr clean capret cleaning in atlanta/ carpet cleaning

I called on a carpet cleaning company Mr. Clean of atlanta, and got a quote for cleaning berber carpet. I was told that they would be dry cleaned and when the gentleman came out here he steamed cleaned my carpets and soaked my carpets. At the time of payment he encouraged me to pay with cash to avoid paying taxes.That Night my carpets were still dirty. The manager Alan came out the next evening and

recleaned my carpets, soaking them again so bad the 3 days later areas were still wett. Called him out again to clean some spots, I was told by Alan that my house was very filthy and that I had the worst carpet you could have for kids and animals. He told me I had no real complaint for the first cleaning since my carpet was filthy. In trying to clean my spots, Alan cleaned several very well and others he made worse. This company does not have any customer service, they make it very difficult to deal with them. I have tried several time to contact the owner and the receptionist Nicole will not let me. They yell at you on the phone and do not listen to any of you concerns. I would not recommend this company to anyone.They are located at 2112 Peachford Cir, atlanta,Ga 30338

From: Message Author (click here to email author)
Date: Wednesday, 04-Jan-06 07:29:01 CST

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This carpet company (they go by several names and have multiple websites: Atlanta Pro Cleaners / www.carpetcleaningofatlanta.com and Mr. Clean and Pro Clean Atlanta http://carpetairductcleaning.com ) is 1/2 the price (even after they double the price on you) of other major players such as Stanley Steamer and Sears Carpet cleaning, but I am not sure it is worth it.


When I originally set up the appointment, I asked if I could leave a check for them (I have to be at work while they are at my house). They said no. I had to pay when they are finished. The technician today told me to my face today its because they always charge more. He said he wouldn't even clean a house for only $70.


The technician acted like he was raised by the mafia.


I was told by the office that I would pay by phone when they were finished. Well, instead, the technician sat in my driveway and waited for me to return from work. As soon as I was out of my car, he started saying that I cost him a day's work b/c he had been waiting on me to pay, and that usually they call the police on customers that take a long time to return from work, or they take something valuable from the house and you only get it back when you pay.


I am going to look carefully around my house this week to see if anything is missing.


All this company cares about is getting your money. This morning I called and asked for them to get the technician out of my house and to cancel because the price had doubled and the technician was being so rude, and they threw in a bunch of free stuff to get me to agree on the work.


Then, after I paid, I tried talking to the manager about how the technician had gotten even ruder, and he pretty much just hung up on me. So, before I paid, they stayed on the phone with me to work out a deal, after I paid, they had no interest at all.


It was a really horrible experience.


From: Message Author (click here to email author) (has asked not to receive email)
Date: Tuesday, 11-Nov-08 13:24:44 CST

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capret
carpet
clean
cleaning
mr
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