complaint

On Wednesday, January 25 2006, a representative of Chem-dry, specifically

Air Fresh Chem-Dry of Riverside California, visited the house of C., at her

request. He tried to convince her to buy a more expensive package - $600

dollars worth of cleaning, and she politely refused.

The cleaner, whose name Chem-Dry will only tell us was Eric, became verbally

abusive, spat his gum on her rug, spat again on a downstairs carpet, and

shouted obsenities at C. She had to physically push him out the door

fearing for her safety.

Carla is eight and one half months pregnant and was alone in the house.

I have filed a complaint with the Better Business Bureau, and have contacted

both the franchise owner and the parent company (Harris Research).

I am speaking to an attorney, to determine if this meets the legal

definition of an assault.

This is an example of the most unacceptable and egregious breaches of trust

between a consumer and a service that is granted access to one's private

residence.

I have asked for a letter of apology, and the immediate termination of this

employee, but have yet to receive a reply from Air Fresh Chem-Dry of

Riverside.