Complaints.com

From: Message Author
Date: Tuesday, 31-Jan-06 12:03:03 CST

Akron, OH HHGREGG.... On Jan. 13, I called the local HHGREGG store to ask

about the availability of a Whirlpool Duet Washer & Dryer. I was told that

they had them, but only two of the dryer in the whole district. I asked if I

could give the credit card number on the phone, and have the wife stop in

after work to sign. We did that. Bought if from them no fuss, no salesman

needed. I knew what I wanted when I called. It couldn't have been eaiser for

them. Now before I go on, the reason I called that store is because they

have next day delivery, and we wanted them delivered on Saturday as that is

most convenient for us. Delivery was the next day. The delivery guys

scratched the heck out of the washer. We refused it. They brought another

out on Sunday. After they left we ran a load of clothes. Dryer wouldn't

turn. We called them that night. Got nowhere with that call. Called the next

morning, they said to call service. Service said it would be Wed. I called

back delivery and told them that wouldn't work, we needed the dryer. They

said they couldn't deliver one until Tuesday. Now all their commercials

state that if you purchase before 2pm they can deliver the same day. I guess

that doesn't go for them replacing faulty equipment. I told them I had

things to do on Tuesday afternoon, and it had to be in the morning. Well, it

is now noon, the driver just called, and he won't be here for at least

another 45 minutes. Another day wasted. I just had to call and cancel my

appointments that I had. What fun this is. Buyer Beware!!!!! Shop elsewhere

if you value customer service.... PS: Sears was actually cheaper on this set

of appliances, but with we went with Gregg to get the next day delivery...

Haste makes waste I guess. Jay