DISH NETWORK - BEWARE!!

I received a letter in the mail today, which happened to be VERY disturbing to me. It is an advertisement for a free new system with TWO FREE HD Receivers (I am currently RENTING one for $6 per month), a FREE DVR (which I was never offered), 25 movie channels FREE for 3 months, and FREE installation (I did my own on THREE homes I own). I have been a customer for MANY years now, and have yet to see any type of incentive to KEEP MY service and MY business (as well as 7 other family members I referred who currently have your service). Recently, we also lost TWO channels, and noticed that you will be offering a channel for a short duration for "FREE" to compensate for the lost channels. The way I see it is that you are NOT offering ANYTHING for free to compensate for the loss of the two channels which we lost, you are actually remaining to charge the same amount as if we (your customers) were still receiving these two channels which were deleted from our service. Where is MY compensation for the loss I just took from you? Why haven't I been offered the HD receivers as an upgrade for my lotalty? Where's MY DVR? I feel that you are basically throwing this stuff out there, getting people into a contract, and forgetting your existing customers, and it is NOT RIGHT. I am now looking into other avenues for our entertainment needs, as is my family. If you can make myself feel like MY hard earned payment for many years now is important, and accomodate me as you would some "NEW CUSTOMER" stranger, I will consider remaining a loyal customer for years to come. Your EXISTING customers are just as, or MORE important than your new customers, since they have paid in to you for many years, even when your customer service was TERRIBLE, you technicians were UNTRAINED, and they could not get anywhere with anyone except for the corporate HQ's, AND THEN sometimes they get run around. I've been through ALL mentioned. When do I, the LONG-TERM, LOYAL customer get an offer for customer appreciation? Please reply and let me know, it should be interesting to know what excuse I will hear.

I am also mailing this into Charlie Ergen, since I am serious about your terrible CS, untrained staff, and current offers I am NOT elgiable for, even though I have paid you over $5,000.00 for services so far in my life. I am seriously considering dumping your system and service at this time, as is my family, but I have just one more question:

If every one of your customers felt the way I feel right now, where would your business be tomorrow?... Right!!