Borders Store 192 Los Gatos CA

Dear Sirs,

I am writing you today to complain about a service manager named LIsa. She has treated me rudly and told me "not to put my feet on the chair" in a snippy manner when I was only stretching my legs due to a circulation problem. I told her so and she said"don't alk back to me like this". Other customers and a staff member heard this and I felt embaressed. She also treats customers with disabilities unfairly. On several occasions I see customers lie sideways on the chair without reprimand. From different sources I've heard she treats staffmembers unfairly and likes to pick favorites. I know a staffmember who will remain nameless who left Borders due to Lisa's unprofessional attitude. I work in customer service and would never treat any customer the way Lisa treats her customers. I don't feel comfortable at times as a customer due to her treatment to the customers. I often patronize Borders and have spent quite a lot of money both in the Seattle's Best Cafe and in the store. Is this a way to treat a loyal customer? Other managers had better ethics. If Borders at 60 University Ave. in Los Gatos wants to stay in business then they need to let Lisa go and find a better manager with customer service skills. She is quite cold in her demeanor to say nonetheless.

I ask for the District Manager,HR to respond to this letter and to take serious action. If LIsa is looking for a way to kick me and other customers out of the store then you can be sure I will report it to those who could take further action.

Thanks for your assistance.

Daniel

Email User(email address to be used only for Borders District Manager Contact not to be posted online for public viewing).

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