Amy's Plumbing

Plumbing company in Rockford, IL area.

Please do not use this plumber, BATE and SWITCH. I called to get a quote on hooking up a water softener and was told it was $59 to have a technician come out and do the job. I expected there to be fees for anything that took over an hour and/or parts which I was told were in the truck. This was a simple hookup where pipes were already in place. The pipes just needed to be cut and fitted to the brand new machine. We did not currently have a water softener to remove, therefore it was a pretty straightforward job. I told the man, John, that answered the phone I thought our pipes were flip-flopped and explained which one was where as far as intake and out. I was told he would send a technician to our home after 3:00. My husband got off work early to meet the technician. At 4pm I called to find out if someone was coming. I was told yes, they were coming from Dekalb IL (by a lady named Gloria).

Then at 6pm the technician called saying to be patient he was on his way. At 7pm the technician showed up. My husband accompanied him to the basement. Literally 5 minutes later they came upstairs. My husband told me that the technician told him it was a $700 FLAT rate to hook up a water softener. And then the guy wanted his $59! I wrote the check and was irritated and confused.

Once he left my husband and I discussed it. I feel the company misrepresented itself on the phone. If they have a standard FLAT rate like the technician said that is so absurd, then why was this not mentioned on the phone. For this price was more than the water softener!

The best part is when I called to express my concern. I first talked to Gloria, very nice. Then she put John on the phone, the man I talked to the day before. He ended up hanging up on me twice. Asked where I work and was very rude. Would not let me speak to a manger or an owner to express the misrepresentation. In between calls to John, I googled them and found them already on complaints.com

I only wish I had done this prior to my bad experience. Scammed for $59 for NO work!

Kari L.

Belvidere, IL

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