Complaints.com

From: Message Author
Date: Monday, 30-Jan-06 14:58:20 CST

My complaint is against the department store JC

Penney. I purchased a Lane sectional from the Citrus

Heights California store a year ago. The couch began

ripping at the seams in 5 different places. I

contacted the store and was given a customer service

phone # to call. I called and reported the problem and

was told someone would call in a few days to make an

in home appointment. Two months later I finally

recieved a call and was visited by a man who looked at

the couch and wrote a few things down he said that I

would recieve a call soon. A month or so passed and I

still had not recieved a call. I then called the store

again and was refered back to the customer service

number. They explained that the in home representative

had determined that the rips were due to customer use.

I asked to speak with a supervisor who said they would

review the case and call me back. That was about a

month ago and I still have recieved no call! My couch

continues to rip in other place and the existing rips

are getting larger from normal use. I refuse to accept

that it is normal for a piece of expensive furniture

to fall apart in less then a year. I want to warn

other consumers not to spend thier hard earned money

on furniture at JC Penney!