MDG Computers

Mr. McLoughlin has aggressively been trying to address my complaint. In reality my complaint wasn’t so much of a hardware issue in the end, but a customer service issue. I believe that Mr. McLoughlin saw past that at times, but his intentions seemed good. In any case; My mothers computer recently developed a problem that turned out to be a dead CMOS battery which would allow the computer to lose it’s BIOS settings as soon as it was shut off. The funny thing is that the computer was purchased in Nov. of 2005 and the battery (which comes with the motherboard) was circa 2002 or older. To MDG’s credit they repaired the computer in a timely fashion. My mother is happy with the service. ALtough I will not take my complaint down since it DID happen, I will give MDG credit for great service. Maybe this company is sincerely working on correcting it’s flaws.

Sincerely,

Jeff Sawyer

November 22, 2005 - Business Reply - From: Business

Business Reply: Jeff Sawyer - www.complaints.com/directory/2005/august/13/33.htm

We have been informed by Mr. Sawyer that he does not wish to be contacted further with regard to resolving his complaint with MDG.

As we indicated to Mr. Sawyer, MDG sincerely apologizes for the issues that Mr. Sawyer had with his purchase experience and we are still open to his reply at the following email address – Email User .

MDG is committed to Customer Quality and we welcome any opportunity to resolve customer issues to their satisfaction.

Yours truly,

Fran McLoughlin

MDG Computers Canada Inc

Quality Control Supervisor

October 27, 2005 - Business Reply - From: Business

Dear Sir;

We have been unable to achieve any further dialog with the following Complaints.com consumer - Consumer – to allow us to resolve his issue with MDG Computers Canada Inc.

MDG is still prepared to address the customer’s issues but at this point in time we cannot proceed further. In fairness to MDG we request that that the customer withdraw the complaint as we cannot address it without his co-operation.

If the customer wishes to reopen dialog MDG will be only too pleased to resolve the issue, but MDG has to respect the customers desire not to be contacted by MDG in the future.

Therefore we request that Complaints.com request the customer to withdraw the complaint or that Complaints.com takes down the complaint on the customers behalf.

Please advise.

Yours truly,

Fran McLoughlin – MDG Quality Control Supervisor

August 13, 2005:

MDG Computers

London, Ontario Location

I just purchased an MDG computer for my mom. First of all, I was against buying from them, but mom wanted to. She won out. We purchased it from the London, Ont. Store. The first issue was that it wasn't ready when I went back the following evening. They said that it would be about 1/2 hr, so I went and had dinner. I came back and it was ready. I took it home, it powered up ok. I started checking the system since the startup screen was coming up as an Intel Celeron. We had purchased a 3000 system that was supposed to have an Intel Pentium D processor. Sure enough, it was the wrong CPU. I contiunued to check and found that the Harddrive was an IDE drive and not a SATA drive like we were told.

I took the tower back and pointed out that the CPU was wrong. I got the ole "new guys in the back" story. Fair enough, they said that they would fix it. I then told them about the Harddrive. They said that they could fix it, but they were out of the SATA 160 Gig 5400 RPM drives that were to be included as advertised. They offered to put in a 160 7500 RPM drive instead for $50. After much complaining, they said that they would put in the 7500 RPM drive at no charge. So I again waited for 1/2 hr and took the system home. I checked and they had the correct CPU, but the same WRONG harddrive. SO, back again to correct the Harddrive. Got the system home and finally seems ok. I still have to go back for the printer that they were out of when we bought the system. My total number of trips will be five. I live in the opposite end of town as well. We had purchased the computer only last Tuesday night and right now it is Saturday. My opinion is that their customer service is very bad. This could be due to having very young and inexperienced people working there. Some advice. Do not buy anything from MDG! Time will tell if we have further issues with this machine. I hope that it will be a long time at least.

Jeff

London, Ontario