Indiatimes Shopping does not care for Customers money

Hello,

I had placed an order on 18th Dec. 2005 for a Umax Astra Digital Camcorder through Indiatimes online shopping. The order no. is 110006150. I have paid the entire amount including the shipping cost, which totalled to Rs. 9059/-, at the time of placing the order through ICICI Internet Banking. The FT no. for the same is 12620874. However, even after 17 days of placing the order, neither have I received the product, nor do I have any update on the status. All my emails to indiatimes were left unresponded, except two. I somehow managed to get their Delhi contact no. (0124-5187000) which when contacted either enters a voicemail or gets terminated. After at least a dozen of calls, I managed to speak to one of the executives named Suruchi. I asked her to refund my money as they did not deliver me the product. She said that she will talk to the concerned department and do the needful. She also assured to call me back with the update, but she never called back. Now, whenever I try to reach her, I'm transferred to a phone extension which just keeps ringing or gets terminated. I even tried speaking to their head, Mr. Arijeet, but I could not reach him either. I must have made at least 8-10 calls today itself, but I never got to speak to Suruchi or Arijeet. Each time I call, it's an STD call for me, and I'm wasting my money in making calls to Indiatimes Delhi Office. I have lost my peace of mind and have sleepless nights. I request you to kindly help me to get my money back from Indiatimes Shopping.

Thank You,

Regards,

Makarand Dhuri.