Disapointed in cingular services

January 27, 2006

To Whom It May Concern:

I am writing to document the unacceptable billing errors and exceedingly poor customer service I have received from Cingular Wireless, and request that I be freed from the contract so that I may transfer to another wireless provider that will give me the level of customer service that I require as a small business owner. My complaint has been ongoing and extremely frustrating. I feel, at this point, that my only option is to switch carriers. However, I do not feel I should be penalized through Cingular?s contract cancellation fee when it was their billing errors and horrible service that instigated my need to transfer my service.

In November of 2005 I realized that I had not received a bill for the 10/06/05 ? 11/05/05 billing cycle. I went onto Cingular?s website where my statement showed that I had a -$5 balance. I called Cingular customer service to inquire about my bill and was told that there was a delay in my billing. On January 7th, I finally received the complete itemized bill showing a balance due of $547.40. On the very same day, I received a notice that my phone would be turned off if the bill I just received were not paid in the next 24 hours. I immediately sent a check electronically via online banking to Cingular for the correct amount; however, my phone was disconnected on Monday, January 9th, 2006 despite my payment. I was subsequently charged a fee to turn my phone back on after the Cingular representative with whom I spoke insinuated that I was lying about not getting my bill, or that maybe it had been hung up at the Post Office for the past month and a half...And it doesn?t end there.

Today is January 27, 2006, and in spite of numerous calls to Cingular asking about my 11/6/05 ? 12/5/05 and my 12/6/05 ? 1/5/06 billing cycles, the company cannot give me any information about why there are no records of my bills?Or even what amount they might be. As a small business owner I need to judiciously monitor my income and bills on a month?to?month basis. Furthermore, I have an employee on my plan and I cannot monitor my employees call activities when phone records are delayed two or more months. Cingular?s inability to effectively operate their own business is now adversely affecting mine. The situation has become completely unacceptable so I therefore request to have my Cingular Wireless contract terminated at no financial cost to me.

Sincerely,

Susan Bennett

858.722.4489 cell?(provided it hasn?t been turned off by another Cingular billing error)